Customer Service Office

Melanie A. Whelpley

**** ****** ***** **. ********, IL 60025

Phone: 773-***-****

E-mail **********@*****.***

Qualification Summary

Excellent customer service and inter office skills

Superior data collection and clerical abilities

Resourceful in completing projects on time, accurately

Professional Experience

Pacific Theatres- Glenview, IL January 2014-Present

Usher/Concessions/Box Office Tickets

Responsible for customer service and safety at theatre

Provided concessions

Ticket Transactions

Maintain clean theatre spaces and bathrooms

Answered questions regarding films, future presentations, future tickets

Allied Barton Company- Chicago, IL November 2010-November 2013

Security Guard

Responsible for building security and safety in several buildings on the University of Chicago campus, including libraries, classrooms buildings and several dormitories

Report to supervisor on a regular basis throughout the shift. Communicate with supervisor regarding unusual or suspicious behavior of visitors

Answered questions/inquiries of visitors, students, staff and University faculty

Office Team- Chicago IL February 2008-2010

Data Processor

Long-term temporary assignment with Mintel Inc, an international consumer and media and marketing company

Responsibilities includes: scanning and data collecting utilizing domestic and international newspapers, magazine inserts and advertisements

SomerCor 504, Inc-Chicago IL October 2003-Dec 2007

Administrative Assistant

Provide administrative support which included greeting customers, filing, answering multiple phone lines, sort and distribute mail and maintain office supplies for employees

Responsible for data entry, maintaining spreadsheets and software entry

Maintained scanned files into electronic storage system

Skills

Familiar with cash handling/credit transactions

Windows and Mac Computers, Microsoft Word, Excel, PowerPoint, ACT

Experience personal skills, telephones, computer, filing, CCTV

Education

Certification-State of Illinois Dept of Financial/Professional Regulation- Perk Card (Unarmed Security)

Allied Barton Educational Classses- MSOS 3, 4 & 5

Spokane Falls Community College, Spokane, WA

Lewis & Clark High School, Spokane, WA

References: Pacific Theatres- Mike Okun, Candace Dimpfl and Allied Barton- Diane Guy

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