Manager Front Desk
Resume:
Britni Jolivette
***** ***** ***** ***, *******, Tx, 77038 ********@*****.*** 832-***-****
OBJECTIVE Secure a position that would allow me to utilize my professional skills within a fitness
environment.
•
SKILLS & ABILITES STRONG ORGANIZATIONAL SKILLS.
• Ability to execute and prioritize multiple tasks.
• Strong communication skills, including proper telephone etiquette.
• Drive club efforts in achieving revenue goals.
• Demonstrate and maintain a friendly, enthusiastic and positive attitude.
• Ability to respond professionally and within a timely manner to requests and inquiries
from guests, members and staff.
• Proficient in Microsoft Word and Excel.
EXPERIENCE OPERATIONS MANAGER DYNAMIC FITNESS
JULY 2012-JANUARY2014
Hire, train and develop a strong team of Front Desk and Kid Zone employees. Ensure facility
is well equipped, maintained, and clean and safe for members and employees. Successfully
hit all line item goals, including drinks, smoothies and retail. Successfully hit all line item goals
within the first month of opening club in September 2012. Work effectively with GM in planning
of monthly promotions. Order and maintain supplies and inventory. Audit time sheets on a
daily basis to ensure schedule vs. timesheet accuracy. Create monthly schedule that it is
within a specified budget.
LEAD SERVICE REPRESENTATIVE 24 HOUR FITNESS
JANUARY 2012- JULY 2012
Responsible for assisting and directing members and guests. Supervise front desk and retail.
Ensure proper check in procedures are being followed .Ensure club is on track to meet or
exceed assigned goals. Handle multiple phone lines effectively and obtain information in order
to transfer calls to the right department. Supervise POS and weekly club revenue reports.
Assist with training and development of kid zone and front desk staff.
LOADER LOWE’S
FEBRUARY 2012- JUNE 2012 (SEASONAL)
Assist customers with loading merchandise such as bricks and mulch. Ensure facility is neat
and orderly throughout the day. Assist with planogram and set up of new merchandise. Unload
merchandise off of trucks and ensure they are delivered to appropriate department.
LEAD TELLER FIRST CONVENIENCE BANK
FEBRUARY 2010- NOVEMBER 2011
Assist customers with banking needs including order new debit cards, providing account
information, and opening/closing account. Balance teller drawer on a daily basis, order
currency. Assist with auditing other teller drawers. Process Money Gram Transactions. Assist
with promotional set ups. Oversee vault transactions. Maintained ATM, conducted monthly
and mid monthly audits for review by branch manager. Selected to act as Lead Teller within
four months of hire.
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EDUCATION LONE STAR, TOMBALL, TX
EXERCISE SCIENCE
STILL IN PROGRESS
REFERENCES BLAS CRUZ, BRANCH MANAGER
FIRST CONVENIENCE BANK
BARITOSAN OPGAH, BANK TELLER
FIRST COVENIENCE BANK
LADERICKA EDEN, MANAGER
DYNAMIC FITNESS
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