Customer Service Data Entry

James Brian Malcolm

***** ******* *****, ******** *******, MI 48310 . 734-***-**** .

**************@***.***

Qualifications Profile

Hard working and dedicated Service Desk/Help Desk Analyst that contributes

to operations needed within the company by using related training and

experience.

? Excellent telephone skills such as inbound and outbound calling.

? Ability to listen to customer and client needs and respond

accordingly.

? Delivering exceptional customer service.

? Resolving issues in a timely manner and leaving the customer or

client feeling satisfied.

? Team player that is easy to get along with and willing to help

others in need.

? Knowledge of office equipment and the ability to operate such as

copiers and telephones.

? Strong data entry and computer experience.

? Reliable and devoted worker going above and beyond company

needs.

? Willingness to learn and take on new tasks as needed without

hesitation.

? Understanding of computer software applications such as

Microsoft Word, Excel and Outlook.

Educational Background

Bachelor's in Computer Information Science - University of Michigan,

Dearborn, MI 2005

Related Experience

Caretech Solutions - Troy, MI 2013 - 2014

Service Desk Analyst

Responsible for assisting clients with IT related issues such as recovering

passwords, unlocking accounts, email issues and setting up office

equipment. Helping involved talking to clients over the telephone,

remoting over to their computer, researching online and using data entry

skills to enter client information into the computer system consisting of

dual monitors. Created tickets and escalated them to the appropriate

group.

The Tile Shop - Sterling Heights, MI 2012 -

2013

Material Handler

Assisted customers by locating orders in the warehouse and loading the

order into their vehicle either by hand or using the reach truck. Used the

computer system to find the order and make sure it is correct.

Emdeon - Toledo, OH 2007 - 2011

Document Solutions Specialist

Liable for creating lines of codes or regular expression knowledge to map

fields from a data file into a given schema within an expected turnaround

time according to customer needs. Used data entry to design graphical

output including patient statements, letters, and post cards for medical

records.

Onstar/GM - Troy, MI 2006 - 2007

Fraud Analyst

In charge of examining phone calls from customers and verifying if the

calls were legitimate or the telephone number had been compromised. Called

customers over the telephone for verification and assigned a new telephone

number if the original telephone number had been stolen.

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