Customer Service Sales Associate

CONCHETTA COCKERHAM

907-***-**** ( *.***********@*****.*** ( 1000 Country Place5607 Hollow

Pines Dr. Houston, TX 77049

Results-driven professional seeking a challenging position with a company

in which my technical, self-management, organizational and problem solving

abilities will be utilized as an asset to an organization.

SKILLS & ABILITIES

> Client Relations

> Filing & Data Archiving

> Office Maintenance

> Administrative Support

> Payroll Processing

> Meeting & Event Planning

> Problem SolvingData Entry

> Workflow Prioritization

> Employee Training

EXPERIENCE

Company: Banana Republic

Title: Leas Sales Associate

Location: Houston, TX

Date: 09/2009 - Present

> Greeting and offering assistance to enhance customer experience

and buying opportunities

> Responsible for designing attractive promotion and setting up

major sell events to increase sells

> Providing credit card training to new and existing staff

> Building exceptional moral by modeling customer service with

employees

> Reducing shrinkage by paying close attention to detail and

following store protocol

Company: Consolidated Resorts

Title: Receptionist

Location: Las Vegas, NV Date:

02/2006 - 07/2009

> Increased overall efficiency by providing exceptional support to

managers and coworkers

> Interacted with customers to educate them on company products

and services to increase revenue

> Performed general secretarial duties such as scheduling

meetings, appointments, email, fax and mail correspondence

> Coordinated all travel arrangements including; air travel,

ground transportation and accommodations

> Managed and organized projects, calendars and supplied reminders

to ensure respective deadlines

> Responsible for data entry of reports, tickets and other

documentation required

Company: Royal Spring Health Care & Rehab

Title: Receptionist

Location: Las Vegas, NV

Date: 06/2004 - 01/2006

> Providing comprehensive service information to public; advising

on available services, policies and procedures to resolve or

inform the needs of the customer

> Responsible for intake processing and maintaining updated

patients records including treatments,

personal facts and scheduling appointments

> Successfully organized filing system which increased work

efficiency

> Ensured and maintained the confidentially of residents and

patients

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CERTIFICATIONS & TRAINING

TWIC, MICROSOFT OFFICE APPLICATIONSSUITE, OUTLOOK, SECURITY LEVEL

II, FLAGGER, PHARMACY TECH. TRAINEELEXISNEXIS

EDUCATION

Mc Comb High School - DiplomaUniversity Of Nevada Las Vegas

01/2006- 10/2010

-Criminal Justice Mc Comb, MS

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