Administrative Assistant Customer Service
Resume:
KATHLEEN ALLEN
West Hartford, Connecticut 06119
860-***-**** . *********@*******.***
Senior Administrative Assistant
Career Overview
A proven, multi-talented high integrity, senior administrative professional
with a proven ability to meet the unique challenges of supporting senior
executives. Twenty one years of consistent performance excellence in
visible, increasingly responsible positions with a Fortune 100 corporation,
primarily supporting Vice Presidents and Directors. Highly rated
throughout career.
A high performing, self-sufficient administrative professional - ready to
step in and start producing at a high level on day one - and every day
thereafter.
Core Competencies
Executive Support Calendar Management Meeting/Event Planning
Travel Arrangements Confidentiality Expense Reports
Project Management Relationship Management Customer Service
Preparing Presentations Multi-tasking Problem Solving
Technical Summary
Microsoft Office Suite: Outlook (E-mail, Calendar Management); Word; Excel;
PowerPoint; Visio; Internet Research.
Key Strengths
Energetic; sense of urgency; accountable; solution-focused; team player;
self-motivated; impeccable work ethic; consistent attention to detail.
Excellent analytical, communication, client service and team-building
skills. Extremely well-organized - with a track record of continuously
improving quality, efficiency and productivity. Outstanding working on
individual projects and as part of a high performance team. Extremely
professional self-presentation, with a high level of etiquette, diplomacy,
and attention to detail. A highly motivated, quality-driven administrative
professional who enjoys forming a positive bond and exceptionally effective
working relationships with senior level executives.
EXPERIENCE
THE HARTFORD FINANCIAL SERVICES GROUP (http://www.thehartford.com/) -
Hartford, Connecticut 1987-2008
A Fortune 100 and One of America's Largest Investment and Insurance
Companies
Senior Administrative Assistant (2003-2008)
Performed high level, complex, diversified and confidential administrative
duties for the Vice President and his leadership team, frequently requiring
the exercise of independent judgment and initiative. Performed a variety of
key day to day functions. Areas of accountability included: calendar
management; domestic itinerary planning; screening and handling telephone
communications; initiating routine and non-routine correspondence;
prioritizing mail and email; responding to information requests; special
projects and reviewing/editing written communication. Ensured corporate
policies and procedures were followed rigorously at all times.
Scheduled a high volume of meetings, while synchronizing very demanding and
complex schedules. Coordinated high volume of travel and prepared expense
accounts in compliance with corporate policy. Planned offsite meetings and
special events. Produced effective visual materials for meetings and
conferences. Assisted with on-boarding of new employees. Tracked
attendance, maintaining a constant communication connection. Created,
composed and edited documents. Assisted with presentations, documentation
and spreadsheets. Liaised with internal executive assistants and high
external high profile clients. Negotiated favorable terms and pricing
agreements with event vendors, caterers and service providers.
Continued on Page Two
Kathleen Allen/Page Two
Prior Positions:
Senior Administrative Assistant to Vice President Claims Information
Technology (1999-2003)
Senior Administrative Assistant to VP Claims Marketing (1998-1999)
Senior Administrative Assistant to VP Claims Automation (1993-1998)
Administrative Assistant to Director of IT Services (1987-1993)
. Progression and Promotion - Initially hired as the Secretary to the
Director of Voice and Data Services. Served in that position for six
years. During that time, promoted to the next job grade. In 1993,
applied for a promotional opportunity in the Claim Department. Offered
the position during the interview with the hiring manager. From 1993-
2008, assumed various roles within the Department - IT, Marketing, and
Shared Services. Management eliminated the position I was supporting,
and my position was therefore phased out.
. Learning Curve / Technology - During tenure continually upgraded
knowledge of the latest technology - on a rapid and continuous 'learning
curve'. Self-taught PowerPoint.
. Highly Rated - Frequently told by co-workers and the Trainer from the
American Management Association in Chicago that I was "overqualified" for
the positions, continued to hold positions and produce in them.
Consistently received favorable annual performance ratings of "2" - which
in effect was the 'highest' rating as "1" was an extremely rare rating
within The Hartford.
. Stepping Up - Handling Increased Workload - Beginning in 2003, after
appointment as Senior Administrative Assistant to the VP of Shared
Services, the department had promoted an AVP to the position of VP. I
stepped into the dual role, supporting both executives, and saving the
company $50,000 salary plus benefits.
. Event Planning - During tenure, assumed complete responsibility for
planning internal and external meetings. Smoothly took over the function
- selecting venue, negotiating site, and handling all details. Delivered
outstanding events within budget.
EDUCATION
BECKER JUNIOR COLLEGE (http://www.becker.edu/) - Worcester, Massachusetts
Associate Degree, Executive Secretarial Studies
AMERICAN MANAGEMENT ASSOCIATION (http://www.amanet.org/) - Chicago,
Illinois
Management Skills for Administrative Professionals
Professional Development
January 2015 - Successfully completed Universal Class online, self-paced
training in MS Office 2013 (Word; PowerPoint; Excel; Outlook; and Visio),
Event Planning, Spelling Grammar, and Writing, and Internet Research.
Numerous courses, workshops, seminars and conferences throughout career
including: Advanced Administrative Support Simulation (I & II); Effective
Administrative Support; Writing with Intention Behavior: Putting Your Best
Foot Forward; Excel; and PowerPoint.
ASSOCIATIONS
Make a Wish Foundation of Connecticut
Provides Children With Life-Threatening Issues a Special Wish -
http://ct.wish.org/
Fundraising/Events/Wish Granting (2004-Present)
Made commitment to granting a wish for one child each year.
During eleven years, have granted approximately 40 wishes.
Contact this candidate