Michael Carter

**** ****** *****

Whitestown, IN 46075

804-***-****

aco51d@r.postjobfree.com

Objective: Strong desire to incorporate my self-discipline and will to win into a work environment. In turn my work ethic will be on a platform to directly impact others.

Experience: Team Leader 2015 - Present

Runner’s Forum

* Lead a team of sales associates to help match customer needs with the proper shoes, apparel and equipment

* Organize and facilitate team meetings

* Ensure repeat business by educating the customer on the products that they need and how they will help them achieve their goals

* Work with the customers to improve the form and mechanics

* Responsible for opening and closing the store

* Responsible for balancing the cash drawers and making nightly deposits

Master Service Technician 2011 - 2015

Home Depot Repair & Liquidation Center

* Supervised 20 to 40 techs to ensure that all work is performed efficiently and with the highest quality

* Coordinated and assisted the tool rental techs for over 700 stores

* Worked with parts supplier to increase the parts database to better meet company needs

* Improved profits by decreasing warranty denials for 7% to 4%

* Worked directly with vendors to improve products and solve issues

* Briggs & Stratton master service technician

* Kohler expert technician

* Honda certified technician

Service Manager 2004 - 2011

Garrett’s Marina

* Managed and motivated a team of technicians to ensure customer and company needs were met

* Increased productivity every year

* Implemented new processes to increase the total productivity and revenue

* Built repeat business and customer loyalty by ensuring that the work exceeded our company standards

* Responsible for setting up the sales booth for the boat shows

* Created and directed a training program to ensure that all techs possessed the necessary skills to meet or exceed the customer’s expectations

* Fostered teamwork that motivated the employees to achieve their highest potential

* Yamaha 5 star certified technician

Land Surveyor 2002 - 2004

Michael A. Wind Land Surveyors

* Responsible for finding and marking property lines

* Researched deeds to determine existing property lines

* Responsible for drawing and filing land plots

Route Manager 2000 - 2002

Schwan’s Frozen Foods

* Responsible for building and maintaining a sales route

* Doubled the revenue of my sales route by increasing the customer base

* Built repeat business and customer loyalty by provided excellent customer service

* Went above and beyond expectations to make sure all of the customer’s needs were met

Customer Relations Representative 1997 - 2000

Capital One

* Responsible for answering incoming calls and resolving all customer issues

* Provided customer service training to the team to ensure that all customers received the highest level of customer service

* Responsible for team motivation

Accomplishments:

* American FFA Degree Recipient 1993

* Virginia State FFA Officer 1993-1994

* Ironman Louisville Finisher 2014

* Ironman 70.3 Muncie Finisher 2013 & 2014

Education:

James Madison University Harrisonburg, VA

Essex High School Tappahannock, VA

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