Customer Service Technician
Resume:
Michael Carter
Whitestown, IN 46075
**********@*****.***
Objective: Strong desire to incorporate my self-discipline and will to win into a work environment. In turn my work ethic will be on a platform to directly impact others.
Experience: Team Leader 2015 - Present
Runner’s Forum
* Lead a team of sales associates to help match customer needs with the proper shoes, apparel and equipment
* Organize and facilitate team meetings
* Ensure repeat business by educating the customer on the products that they need and how they will help them achieve their goals
* Work with the customers to improve the form and mechanics
* Responsible for opening and closing the store
* Responsible for balancing the cash drawers and making nightly deposits
Master Service Technician 2011 - 2015
Home Depot Repair & Liquidation Center
* Supervised 20 to 40 techs to ensure that all work is performed efficiently and with the highest quality
* Coordinated and assisted the tool rental techs for over 700 stores
* Worked with parts supplier to increase the parts database to better meet company needs
* Improved profits by decreasing warranty denials for 7% to 4%
* Worked directly with vendors to improve products and solve issues
* Briggs & Stratton master service technician
* Kohler expert technician
* Honda certified technician
Service Manager 2004 - 2011
Garrett’s Marina
* Managed and motivated a team of technicians to ensure customer and company needs were met
* Increased productivity every year
* Implemented new processes to increase the total productivity and revenue
* Built repeat business and customer loyalty by ensuring that the work exceeded our company standards
* Responsible for setting up the sales booth for the boat shows
* Created and directed a training program to ensure that all techs possessed the necessary skills to meet or exceed the customer’s expectations
* Fostered teamwork that motivated the employees to achieve their highest potential
* Yamaha 5 star certified technician
Land Surveyor 2002 - 2004
Michael A. Wind Land Surveyors
* Responsible for finding and marking property lines
* Researched deeds to determine existing property lines
* Responsible for drawing and filing land plots
Route Manager 2000 - 2002
Schwan’s Frozen Foods
* Responsible for building and maintaining a sales route
* Doubled the revenue of my sales route by increasing the customer base
* Built repeat business and customer loyalty by provided excellent customer service
* Went above and beyond expectations to make sure all of the customer’s needs were met
Customer Relations Representative 1997 - 2000
Capital One
* Responsible for answering incoming calls and resolving all customer issues
* Provided customer service training to the team to ensure that all customers received the highest level of customer service
* Responsible for team motivation
Accomplishments:
* American FFA Degree Recipient 1993
* Virginia State FFA Officer 1993-1994
* Ironman Louisville Finisher 2014
* Ironman 70.3 Muncie Finisher 2013 & 2014
Education:
James Madison University Harrisonburg, VA
Essex High School Tappahannock, VA
Contact this candidate