Customer Service School
Resume:
Carlos A. Martinez
Phila. PA. 19124
Objective:
Currently seeking a position where I can utilize my skills to perform the duties and challenges that are set forth within your organization.
Education: 2007-2008 Strayer University Lower Bucks Campus
2006-2007 University of Phoenix Lower Bucks Campus
1998-1998 CHI Institute Southampton, PA
Certificate as a Business Computer Specialist
1987-1989 Frankford High School Philadelphia, PA
Professional:
2002-2011 Law School Admission Council Newtown, PA
Experience:
Highway Maintenance: 03/09/15 – Present - Pennsylvania Department of Transportation Philadelphia, PA.
Transportation: 11/2011 – 02/2015. ARL Company Philadelphia, PA 215-***-**** Amy
Owner operator/Transport loads from marine port terminals and rail yards and deliver to customers on time. No force dispatch, no touch freight.
Work exp. 3yrs as owner operator.
. Equipment
. 20, 40,45, foot containers
. Class A D/L
Customer Service Representative: Law School Admission Council 215-***-****
Mary Dansbury
. Resolve discrepancies for law school candidates.
. Registering candidates for the administration of the LSAT nationwide.
. Taking payments over-the-phone.
. Constantly communication with Law School Admissions Office at numerous universities in Puerto Rico regarding candidates’ files.
. Receiving calls from Spanish speaking callers outside of the U.S.
. Work extensively at the Law School Forums, which are also administered by The Law School Admission Council.
. Provide technical assistance to candidates on their online accounts.
. Encourage paper registrant customers to use electronic services.
. Provide assistance to all Spanish speaking law school candidates and explain procedures, policies, rules and regulations regarding services provided by the Law School Admissions Council.
. Answer basic questions about accommodated testing to candidates.
. Explain fee waiver procedures to low income candidates.
. Assist in translating documents for the Registration Group and Spanish e-mails for correspondence department.
1998-2002 Law School Admission Council Newtown, PA 215-***-**** Mary Dansbury
Transcript Processing Assistant:
. Process transcripts for Law School Candidates.
. Contact Universities to solve candidate information discrepancies.
. Communicate with students from Puerto Rico concerning their transcript reports.
. Train and assist temporary staff regarding transcript-processing procedures.
. Process return Mail
. Assisted Law School Representative as a translator during the Admit-M training session at the University of Puerto Rico (Rio Piedras Campus) and Inter-American University in San Juan.
Special Skills: Bilingual (Fluent English and Spanish)
References: Available upon Request
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