Customer Service Representative

BRITTANY WYLIE

*************@****.*** **** Brockland Drive Morristown, TN 37813 606-***-****

OBJECTIVES

To secure a position with a well-established organization with a stable environment that will lead to a lasting career.

EDUCATION

Bell County High School

Aug. 2004 - May 2008

Principal’s List

Commonwealth Diploma

Graduated top 10

Beta Club

Vice President of the Science Club

Southeast Community & Technical College

December 2012 Associates Degrees in Arts & Science

Made Dean’s list every semester

Eastern Kentucky University

Bachelors of Science in Psychology

May 2014 B.S in Psychology

Made Dean’s list every semester

EXPERIENCE

Old Dominion Freight 3608 Roy Messer Hwy White Pine, TN 37890

Data Entry Specialist Feb 2015-March 2015

Temporary position

Worked on a multi-screen computer inputting data from Bill of Lading into database.

Convergys 1900 Meyer Drury Dr, Arnold, MO 63010

AT&T IRU-Retention Wireless Feb. 2014 – May 2014

At Home Position

Taking calls from customers wanting to speak with an agent regarding their service. Worked to maintain customers

wanting to cancel. Complete customer service requests including troubleshooting and coming up with individual

solutions. Multitasking through different systems to overcome customer needs. Worked alone, keeping myself on a

specific schedule. Maintained customer accounts and notes.

American Support 1449 S Nova Rd, Daytona Beach, FL 32114

Customer Service Representative Oct.2013 – Feb. 2014

At Home Position

Inbound Customer Support and Outbound telesales. Worked alongside a large cable company to provide excellent

customer service. Provided customer service through inbound calls. Provided company telesales through outbound

calling. Worked through multiple systems to ensure customer satisfaction.

Brittany Wylie

Sonic Drive-In 1841 Buffalo Trail Morristown, TN 37814

Shift Leader Dec.2006 – May 2013

Assisting drive-in management in implementing the restaurant plan in order to meet established operating standards,

sales and profits. This is accomplished primarily through: assisting in training and motivating crew members and

performing the work functions in the Seven Basic Stations as needed; effectively implementing the local store

marketing plans; working in a manner that helps to control costs; assisting in managing daily restaurant operations;

and providing every customer with outstanding service.

Working and managing in a manner that is consistent and in compliance with the SONIC franchise license agreement,

the SONIC-Drive-in Operations Manual, the drive-in's standard operations systems and drive-in policies and

procedures.

SKILLS

Very comfortable with communicating with customers/clients.

Fluent with Microsoft Office.

Team player with excellent communication skills.

Very organized and thorough.

Motivated self-starter and quick learner.

Experience with medical dictation and coding.

Excellent typist.

Flexible, reliable and dependable hard-worker.

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