Customer Service Management

SARA H. WINDSOR

PROFILE

HR Professional with a proven ability to work with executive management and Board of Directors to integrate the human resource function within the

overall business strategy, demonstrated expertise in strategic & organizational management, compensation & benefits administration, succession

planning, and employer relations.

BACKGROUND

12/2013-6/2014 Senior HR Generalist/ HR Manager Arvest Bank

(Arvest Bank acquired National Bank of Arkansas in December 2013)

Interpreted policies, provide guidance to management regarding performance evaluations, coaching/counseling, personnel issues, disciplinary

processes, investigate claims of discrimination, harassment, hostile work environment and provide best practice recommendations as well as legally

defensive documentation.

Employer relations liaison to twenty plus senior level managers, monitored assigned divisions’ statistical data including trends in turnover,

absences, and address employee issues for appropriate company resolution, review and address compensation issues with executive management in

accordance with OFCCP guidelines, and perform calculations for compensation analysis for mortgage department (average head count 430-450).

7/2009–12/2013 Director of Human Resources National Bank of Arkansas

HR Leader during six month acquisition ensuring a smooth transition to staff of eighty-seven employees.

Experienced federal contractor: EEO-1, AAP, VETS 100/100A, OSHA, 5500, E-verify, I-9 audits labor disputes, unemployment claims, exit

interviews, payroll, COBRA, & 401(k) compliance.

Implemented scanning records electronically, streamlined paper to online applications to reduce burdensome recordkeeping, perform HR audits

per federal regulatory guidelines, initiate peer and reverse appraisals, ensure appropriate utilization of benefit plans, and implement a wide range of

training activities for new hire, existing employees and senior management.

Effectively problem-solve employee challenges by partnering team leaders with policy appropriate solutions and awarded “Outstanding

Internal/External Customer Service Award”, conducted compliance training: Southern Exposure: Preventing Workplace Violence including an

Active Shooter Workshop, Rules of Engagement: Hiring Practices, including an Assertive Communication Practices &Techniques Seminar.

8/2005-7/2009 HR Administrator National Bank of Arkansas

Provided HR guidance with recruiting, orientation, on-boarding, performance, coaching and terminations. Performed all HR responsibilities

including establishing a direct relationship with Board of Directors for annual planning as well as institute best HR practice recommendations for

employee handbook.

Spearheaded focus group to improve culture, helped establish an open door policy, greater flexibility in company benefits (implemented personal

leave in lieu of sick time/greater tuition reimbursement) and used employee satisfaction surveys as an ongoing retention tool.

7/2001-8/2005 Brokerage Assistant/HR Generalist National Bank of Arkansas

Assisted with employee orientation, on-boarding; recruiting, applicant tracking and other duties as assigned.

E DUCATION

University of Arkansas, Little Rock (UALR)

Bachelor of Arts, Speech Communication with minor in HR Management/Industrial Relations

3.71 Cumulative G.P.A, Dean & Chancellor’s List, awarded CAHRA Kathleen McComber Scholarship

Arkansas State University, Beebe (ASU)

Associate of Arts, Business Administration

Awarded Arkansas Challenge Scholarship & Veterans of Foreign Wars, Arkansas Post 7769 Beebe Scholarship

P ROFESSIONAL

Central Arkansas Human Resource Association (CAHRA)

Society for Human Resource Management (SHRM)

Arkansas Industry Liaison Group (ILG)

501-***-**** SARA.WINDS **@*****.***

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