Customer Service Data Entry
Resume:
Johnnie Wilson
Livonia, MI . 48152
****************@*****.***
EXECUTIVE SUMMARY
I'm seeking an entry level position with a company that has room for advancement and
long term employment. Where there is an ability for lateral and upward movement with
the company. In addition I have experience in customer solutions and retention as well as
face to face and telephone sales experience.
EMPLOYMENT HISTORY
Advanced Customer Service, Madison Heights, MI.
May/2014 - Nov/2014 Customer Service Rep.
Placed outbound as well as took inbound calls from customers on the behalf of
Consumers Energy in regards to warranties for home appliances. Also entered in
customer information and navigated computer system. Finally kept a written log of all
customers that enrolled in the warranties program for the day.
Associated Community Services, Dearborn, MI.
November/2013 - May/2014 Telesales Rep.
Made outbound calls generating donations for various nonprofit charities. Furthermore
entered contributors general information into database for verification of contribution.
Phoenix Group, Farmington Hills, MI.
October/2012 - November/2013 Phone Surveyor
Conducted surveys for GM vehicles on performance and safety. Also inquired about
lease satisfaction, dealership locations, customer service and maintenance performed on
vehicle. Furthermore was responsible for data entry into data fields and logging customer
responds.
United Parcels Service, Livonia, MI.
September/2011 - October/2012 Loading Technician
Received and inventoried packages being shipped from the facility to surrounding cities
by invoice number and zip code. Also coded packages to be tracked throughout the
warehouse and through the internet and prepped parcels for storage and delivery.
SKILLS & ABILITIES
I am familiar with most desktop applications and have experience with Microsoft word
and data entry. In addition I have good organizational skills with attention to details and
a strong working knowledge of weighing and metering mail for bulk delivery.
HONORS AND ACTIVITIES
I have done some volunteer work for the Salvation Army and Forgotten Harvest Food
Banks. I also secured a full scholarship to DeVry University to complete my associates
degree in network systems administration.
EDUCATION
DeVry University
26999 Central Park Blvd.
Suite 125
Southfield, MI. 48076
Associates: Network Systems Administration
Degree: currently attending
NOTES / OTHER INFORMATION
I'm a goal oriented person looking to advance with a company, also I'm very proactive
and attentive to details and job quality. I have a flexible schedule and will relocate if
necessary.
Contact this candidate