Customer Service Representative

Maria Acosta

* ****** ****** **** **** N.J. *****

Email: *.********@*****.*** Phone: 201-***-****

Work History:

Softgate Systems, Inc., 2010-2013

Customer Service Representative

Research Client Business Manager

Responsible in taking phone calls to help customers with their inquiries and request.

Perform research and resolutions for customers with the most volume of services used

with the Company working independently.

In charge of inbound and outbound e-mails and phone calls of the biggest billers with

the Company to insure corrections and refunds were made with time frames.

Responsible in taking International Spanish speaking Companies phone calls and e-mails

to assure all their issues and questions were answered and resolved with accurate and

timely information.

Amfine Chemical Corporation, 2008-2009

Customer Service Assistant/Administrative Support

Order and data entry in business applications, Support Accounting Team.

Domestic and International communications, assisting with related special projects as required.

Bank of America, 2004-2007

Client Service Advisor

In Charge of 25 Global Client Profiles with the Bank to meet their needs and requirements.

Responsible for taking inbound calls, working independently.

In control for managing customer request via e-mail and following up with phone calls

for resolutions, maintaining relationship with customer to insure their satisfaction.

Dealing with many representatives in different departments within the Bank in order to meet

Customers’ expectations.

Fleet National Bank, 1996-2000 - Summit Bank, 2001-2003

Account Analysis Representative-Customer Service Representative

Responsible for getting together all monthly billing information for all Corporate Accounts.

Accountable for verifying that all information was accurate before sending out customer’s

Monthly Statements.

Prepared to take internal phone calls from sales representatives and different associates within

the Bank for explanation of services.

Responsible in taking inbound calls to help customers with their banking needs.

Education

High School Diploma

Computer Technical School, Keypunch and basic Computer Skills.

Language Skills

Speak, Read, and Writes fluent Spanish.

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