Customer Service Project Manager
Resume:
***** *. ********* **** ***. ***
Irving, TX *****
***********@*****.***
Vernon Frazier II
Professional objectives:
I am seeking a position that will utilize my degree along with working
knowledge as a leader with my peers.
Education:
Duncanville High School - Duncanville, TX June 2007 ~~ Diploma
University of Texas El Paso, TX. December 2011 ~~ Bachelor's
Multidisciplinary Studies with Business Management and Administration
concentration
Experience:
Global Innovative Acquisitions- Dallas, TX
Marketing Coordinator: Feb 2015- Feb 2015
1. management training
2. recruit and screen qualified customers for promotions
3. provide exceptional customer service via face to face or on the phone
DFW Airport- Ft Worth, TX
Customer Service/Guest Assistant: Apr 7 2014- Dec 4, 2014
* Dispatch taxi for customers.
* Handle customer and driver disputes.
* Provide information for passengers and drivers.
* Manage the curb for illegal solicitors and illegal parking from
passengers and all operations
Walmart- Cedar Hill, TX
Unloader/Stock Associate: Jan 21 2014- Apr 2 2014
* In charge of unloading and sorting all merchandise in the truck.
* Delivered all incoming merchandise to the sales floor to be stocked.
* Stock items in the appropriate departments.
* Interact and assisted customers with their needs.
Nieman Marcus Group - Dallas, TX
Packager: Sept. 17 2013- Dec. 20 2013
* Packed and repacked orders from customers, to ensure merchandise is
secure during delivery
* Carefully examining incoming unidentified or damaged merchandise
* Assisted in Loss and Damage control
Walmart - Cedar Hill, TX
Unloader/Stock Associate: July 19 2013- October 8 2013
* In charge of unloading and sorting all merchandise in the truck.
* Delivered all incoming merchandise to the sales floor to be stocked.
* Stock items in the appropriate departments.
* Interact and assisted customers with their needs.
Limu Company - Dallas, TX
Self-employed/Promoter/ Sales: Dec. 2012- May 2013
* Promoted for the company through phone, customer contact and
internet.
* Talked to potential customer about product and got them to join the
company and my team as a customer and buy the product and/or become a
promoter.
1. Delivered products to customers
Workforce Solutions - El Paso, TX
College Football Operations and Events- May 2009 - August 2009; May 2010-
August 2010
1. Provides administrative services to the Head Football Coach in matters
relating to the football program and coaching staff.
2. Developed and implemented policies and procedures to ensure compliance
in the football program.
3. Ensures all assigned tasks are in compliance with University, SEC
Conference, and NCAA rules.
4. Oversaw on-campus game day operations
Hilton Hotel - El Paso, TX
General Maintenance- May 2008 - August 2008; May 2009- August 2009
1. Performed routine preventive maintenance on the building mechanical
equipment as needed (inspected belts, checked fluid levels, replaced
filters, greased bearings and seals; repaired or replaced broken
parts.)
2. Cleans and inspects boiler; treats water with proper chemicals.
1. Responded to emergency maintenance requests as required.
2. Assists with the renovation/remodeling of the building (plaster and
drywall; paint building structures.)
3. Maintained records of scheduled maintenance procedures.
4. Performed outside custodial duties.
University of Texas El Paso TX
Scholarship Football Player 2007 -2011
1. 2007 Outstanding Practice Team Player UTEP
2. 2008, 2009, 2011 Highest rushing yard per carries UTEP
3. 2011 Highest all-purpose yard UTEP
4. 2011 Highest average in KO return yardage UTEP
5. 2011 Ranked 2nd in Conference USA, KO return average (yards)
6. 2011 Ranked 7th in NCAA, KO return average (yards)
7. 2011 Ranked 66th in NCAA All-purpose yards
8. 2011 Ranked 180th in NCAA rushing average (yards)
Lawn Mowing Services - Dallas, TX.
Lawn Care Technician- May 2003- August 2006
1. Work in conjunction with the Crew Lead to ensure the work contracted
is implemented efficiently and according to the contracted
specifications.
2. Perform all tasks of operations including but not limited to mowing,
line trimming, blowing, leaf and debris removal, weeding, edging,
hedging, raking and mulch installation.
3. Assist in training the crew members in safety and equipment
operations.
Address questions or concerns with the clients if approached. Communicate
customer's questions immediately with the Crew Lead & Project Manager.
Skills
1. Proficient in Microsoft Word, Excel, Powerpoint, and Outlook
2. Type 36 wpm
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