Customer Service Representative

APORADO, ANABEL

#**** ****** **. *** ****** Makati City Phil. 1234

Mobile: 091********

Email: *******.**********@*****.***

Objectives:

• Proficient in English language and ability to communicate effectively in a professional business manner

• Experienced in dealing with US based clients and working according to the US working hours.

• Well versed with MS office especially MS Word, Power Point Presentations and shortcuts of MS Excel.

• Experience with coordinating sales and marketing projects.

• Ability to check and respond to emails, attend phone calls and responding to on-desk queries.

• Excellent communication skills with the ability to interact with clients and help them with supporting information.

• Trustworthy, hard-working, dedicated and always willing to learn new things.

• Team player with ability to handle the team in the absence of the manager.

WORK EXPERIENCE

Sales and Customer Service Representative

ePerformax Contact Center and BPO

12th fl. BPI Building Makati Ave. Makati City

Feb. 28, 2014- March 20, 2015 (1 year )

Responsibilities:

• Determines requirements by working with customers.

• Answers inquiries by clarifying desired information; researching, locating, and providing information.

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing

solutions; escalating unresolved problems.

• Fulfil requests by clarifying desired information; completing transactions; forwarding requests.

• Upsells additional services by recognizing opportunities to up-sell accounts; explaining new features.

• Maintains call center database by entering information.

• Keeps equipment operational by following established procedures; reporting malfunctions.

• Updates job knowledge by participating in educational opportunities.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring

opportunities to add value to job accomplishments.

Processing Assistant

M.G.M International Recruitment Services Inc.

1352 General Luna St. Paco Manila

June 5, 2013 – January 29, 2014{6 months}

Responsibilities:

• Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.

• Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control,

office layout, and budgetary and personnel requirements; implementing changes.

• Develops administrative staff by providing information, educational opportunities, and experiential growth

opportunities.

• Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining

equipment inventories; evaluating new equipment and techniques.

• Provides information by answering questions and requests.

• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and

expediting orders for supplies; verifying receipt of supplies.

• Completes operational requirements by scheduling and assigning administrative projects; expediting work results.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional

publications; establishing personal networks; participating in professional societies.

• Contributes to team effort by accomplishing related results as needed.

Personal Assistant

Jane B. Natividad

B4L31 J. Hernandez St. San Antonio Valley 7 Pulang Lupa

August 4, 2012- May 10, 2013

Responsibilities:

• devising and maintaining office systems, including data management and filing;

• arranging travel, visas and accommodation and, occasionally, travelling with the manager to take notes or dictation at

meetings or to provide general assistance during presentations;

• screening phone calls, enquiries and requests, and handling them when appropriate;

• meeting and greeting visitors at all levels of seniority;

• organising and maintaining diaries and making appointments;

• dealing with incoming email, faxes and post, often corresponding on behalf of the manager;

• carrying out background research and presenting findings;

• producing documents, briefing papers, reports and presentations;

• organising and attending meetings and ensuring the manager is well prepared for meetings;

• liaising with clients, suppliers and other staff.

Customer Service Representative

AppLabs Digital Studio

IBM Plaza, East Wood City

September 16, 2011- July 23, 2012{10 months}

EDUCATIONAL

BACKGROUND

De LaSalle University College

Balconcha St. OzamisMisamis Occidental

Bachelor of Science in Hospitality Management (BSHM)

2009-2011

PaulinoDari National High School

Sugbay dos Pitogo, Zamboanga Del Norte

High School 3rd honor

2008-2009

PERSONAL

BACKGROUND

Birthday : September 28, 1992

Birth place : Tumajubong Sumisip, Basilan Province

Status : Single

Height : 5”3’

Sex : Female

Age : 22 years old

CHARACTER

REFERENCES

Ms. Jane Natividad

Marketing Consultant/ B4L31 J. Hernandez St. San Antonio Valley 7 Pulang Lupa

*****.*********@*****.*** – 093*-*******

Mary Jane B. Saldua

Processing Manager/ B5 L6 Tapayan St. Brgy. Sta. Ana Taytay Rizal

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