Customer Service Technical Support
Resume:
RHYNAN T. SAMAS
**-* ******* **. ***. Cruz Naga City, Cam Sur
*******@*****.***
JOB OBJECTIVE
To be in any field that may possible engage into, where I can learn new knowledge and skills, acquire
training and expertise and eventually determine where I could really do best.
WORK EXPERIENCE
Company Position
Sutherland Global Services - IT Help Desk Technical Support
IT Park Cadlan Pili, Cam Sur Campus and Telephone tech Support
December 15, 2013 up to present
- Customer Relation Representative
Inbound phone sales and customer queries
October 21, 2013 – December 13, 2013
- Data Entry Consultant
October 1, 2012 – July 19, 2013
National Bureau of Investigation (NBI) - Office Clerk, NBI clearance encoder (OJT)
City Heights Subd. Mayon Avenue November 21, 2011 – February 30, 2012
Naga City, Camarines Sur
EDUCATIONAL ATTAINMENT
Tertiary Visual Media Arts with Programming Technology
Datamex Institute of Computer Technology
2nd Floor Annele building, Biak-na-Bato cor.
PNR Road, Tabucco, Naga City
2010 – 2012
Secondary Sta. Cruz Canaman High School
Sta. Cruz Canaman Camarines Sur
2005 -2009
AWARDS AND ACHIEVEMENT
Certificate of Completion
Certified PETCO IT Help Desk Technical support
Sutherland Global Services
February 7, 2014
Certificate of Completion
Certified PETCO Customer Relation Representative
Sutherland Global Services
November 22, 2013
Certificate of Distinction
Exemplary academic performance in PROGRAMMING NC IV
Datamex Institute of computer technology
March 31, 2012
SEMINARS AND TRAINING
Finishing Course for Call Center Agents
Camarines Sur Trade Investment Centre
BMC Hospital Road, Naga City, Philippines
July 30, 2012 – September 7, 2012
SKILLS
Extensive knowledge for creating a motion graphic design, editing a still images, web page designing,
Object oriented programming language and analysing reports in Excel and for building a PowerPoint
presentation. Specialized in hardware networking, computer internal and external peripherals and
telephone line wirings.
Proficient in computer application such as (Adobe AfterEffects, Photoshop, Illustrator, Dreamweaver,
Macromedia Flash Professional, Microsoft office suite)
Good English communication skills in delivering customer service satisfaction.
Graphic and portrait artist.
CHARACTER REFERENCE
Digna fe Caragay
Mini store owner
Russel Penaflor
Technical Support Representative
Sutherland Global Services
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
RHYNAN T. SAMAS
Applicant
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