Customer Service Sales

KYLIE A. ARNOLD

**** **** **** ******, ******, AZ 85711

520-***-**** ~ ***********@*****.*******.***

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TARGET POSITION

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Business management, administrative or admin assistant/support position with an agency or

organization providing growth opportunities.

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PROFESSIONAL PROFILE

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Nineteen year retail/customer service career - including eight years in Store Management.

Proficient at not only exceeding the customer's needs, but coaching and encouraging my staff to

do the same by implementing best practices and inspiring the drive to succeed. Analysis of peak

traffic times, sales metrics, and marketing practices to anticipate the needs of a business to

maximize performance. Vision + Action = Results. Supervised a staff from two to forty. Keenly

aware of the day-to-day needs of any business; Meeting deadlines, keeping functions

organizationally sound, providing an overall seamless, behind-the-scenes operation that strongly

supports a company reaching peak success. Exceptional customer service and office skills. Use

of both Mac and PC. I can adapt from being a supportive, diligent staff member to an impactful

leader quickly and effectively, and enjoy working at both!

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SPECIAL QUALIFICATIONS

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Twenty-two years in theatrical business, promotion and outreach. Excellent verbal and written

communication skills. Proficient in multitasking, and organization. Facilitated several teaching

and training programs in sales and retail business. Two semesters of French Language at the

University of Arizona. Expert skincare consultation and makeup artistry skills.

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CORE COMPETENCIES

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• Communication/Outreach • Business Management • Promotion/Marketing

• Training/Coaching • Operations • Leadership

• Customer Service • Sales • Cosmetic/Skincare

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SOFTWARE

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MS Office(also Mac equivalent), MacPracticeMD, WinTix/TixSales,

numerous POS systems, Constant Contact, social media(Facebook, Twitter, Instagram, etc.).

Several cellular operating systems due to time in wireless industry. Android user.

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PROFESSIONAL ACHIEVEMENTS

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• T-Mobile: Ended at $60,000+ Gross Profit per month location. Trending 103% to

Opportunities target and 2% over conversion goal.

• Bath & Body Works: Increased conversion by 10% in one year. Simultaneously, successfully

managed two stores over Christmas season 2006 due to sudden management departure. Ended

combined season 104% to goal.

• Macy’s: Invited to join Star Council - 2000. Requested by Lingerie GSM to join department as

a certified lingerie fitter - Feb. 2003. Asked by Cosmetic GSM to interview for Clinique

consultant position - Nov. 2003. Nov. 2004 asked to interview at store #89 as Lancôme counter

manager - secured position. Had number one counter position in region for percent to presell

goal (112%) - Spring Gift with Purchase 2005.

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EDUCATION

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2011-2014, Degree: Bachelor of Fine Arts in Theatre Arts, Graduated Cum Laude/

Member Tau Sigma National Honor Society - University of Arizona, Tucson, AZ.

1988-1993, Continued education in Business Administration and Theatre Arts -

Pima Community College, Tucson, AZ,

Media training: Tucson Community Cable Corp, KUAT Public Broadcasting, Tucson, AZ

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EMPLOYMENT HISTORY

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October 2014 - Present: Mountain View Aesthetics (Dr. Marc, Dr. Andrew and Rochelle Epstein

- family practice), Tucson, AZ Part-Time Office Receptionist

Client service, appointment scheduling and payments, maintaining client files. Office

bookkeeping, filing. Sales and knowledge of Skinmedica products.

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August 2014 - Present: The Gaslight Theatre, Tucson, AZ

Part-Time Box-Office Associate. Customer service.

Answering multi-line phone system. Phone/in-person ticketing and reservations. Seating-chart

auditing, box office closing and accounting duties.

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2011 - 2013: Part-time/on-call Cosmetic Sales Associate

Would work as school schedule would allow. Macy’s Park Place (June 2011 - May 2013.

Offered better paying position with Lancôme Dillard’s), Dillard’s (May - September 2013.

Left due to knee injury and surgery).

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2007 - 2011: T-Mobile/Express Location Tucson, AZ Store Manager

Recruited by Corporate West Coast Regional VP for position. Responsible for: floor coaching,

greeting and guiding customers, sales performance evaluations, analyzing business needs, hiring,

on-boarding and training employees, all operational and merchandising duties.

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2005 - 2007: Bath & Body Works, Tucson, AZ Store Manager

Recruited for position. Managed million-dollar store, supervised floorsets, sales,

recruiting and hiring, daily reporting to DM, planning payroll, mapping floor Zone

Schedules for peak results.

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1999 -2005: Macy’s (store #’s 89 and 90), Tucson, AZ

Hired to #90 as Ready To Wear dress specialist, gained extensive knowledge of

store and was promoted to various positions throughout my time with company. Also spent time

as an all-department on-call when needed while simultaneously working a second job during

tourist season - 2004.

Final position - Full-time Lancôme Counter Manager.

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2/2004 - 11/2004: Old Tucson Studios, Tucson, AZ

Worked second time at OTS as a performer for the 2004 season including the Halloween

spectacular - Nightfall. Sang, acted, danced and performed minor stunt and firearm duties

in park shows. Also performed administrative/clerical duties during off-season (summer)

as the personal assistant to the Director of Entertainment.

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REFERENCES AVAILABLE UPON REQUEST.

Contact this candidate