Guest Relation Executive

RESUME

SAJNA SHAHEER

SAJIN MANZIL

MALAVILAPOYIKA

PERUMKULAM (P.O)

MANANAKKU

Contact No: 0470 – 2655675 (H)

984-***-**** (M), 974-***-**** (M)

E mail:- *****.**@*****.***

OBJECTIVE:-

• Looking forward to a career where I can share my knowledge and learn with

new technologies.

• Looking for a challenging position in a professional and dynamic

organization, that promises independent responsibility and linear growth

respect.

EDUCATIONAL PROFILE:-

S.S.L.C, Plus Two, B.A English Language & Literature

COMPUTER KNOWLEDGE:-

DOS, Windows and Internet Applications, MS Office

LANGUAGES KNOWN:-

Malayalam, English and Hindi.

HOBBIES:-

Traveling and listening to music

STRENGTHS:-

Adaptability to changing environment

•

Positive thinking.

•

Personal Skills:-

1. Easily adaptable to any environment, able to work under pressure producing

the required result.

2. Self-motivated, responsible, confident and poised in interactions with

individuals at all levels.

3. Skilled Organizer and Problem Solver with the ability to consider all

options before making a decision.

DETAILS OF WORKING EXPERIENCE:-

• Worked as a Receptionist cum Office Administrator with “EDU – CARE”.

• Worked as a Tele-Caller with "Smart Solutions".

• Worked as an English Tutor for high school and graduate students.

• Worked and trained in Accentia as Medical Transcriptionist.

• Worked as a “Home based Editor/QA”, total of 7.5 years in working as a

“Transcriptionist.”

• Working as a Guest Relation Executive/Hostess with a 5* star hotel.

PROFESSIONAL EXPERIENCE:-

Receptionist:-

Welcome visitors, determine nature of business, and direct visitors to

•

suitable employee.

Answer incoming telephone calls; operate PBX and multi-line telephone

•

system.

Receive, sort, and route mail.

•

Monitor visitor access and issues passes.

•

Order, receive, and maintain office supplies.

•

Over see maintenance of the reception and waiting area.

•

Coordinate customer payments and billing.

•

AREAS OF EXPERTISE

● Correspondence

● Phone Etiquette ● Customer Service

Handling

● Reception Maintenance ● Bill Processing ● Call Forwarding

● Log Keeping ● Reception Cleanliness ● Event Coordination

Passport Details:-

Passport No : L 8861524

Place of issue : Trivandrum

Date of issue : 28-04-2014

Date of Expiry : 27-04-2024

PERSONAL PROFILE:-

Sex: Female

Nationality: Indian

Religion: Islam

Marital Status: Married

Husband's Name: Shaheer Abdul Vahab

Kid: One

Date of Birth: 29/04/1986

Guardian’s Name: M.H. Farook

DECLARATION:-

I hereby declare that all the information given in the Resume is true to the best of

my knowledge and belief.

Place: SAJNA SHAHEER

Date: 26/03/2015

From,

Sajna Shaheer,

Sajin Manzil,

Malavilapoyika,

Perumkulam P.O.,

Mananakku, Thiruvananthapuram

Kerala, India.

To,

The H R Manager,

Sub: Application for the post of Receptionist/ Front Office Executive/ Guest

Relation Executive/Customer Service

Dear Sir,

I am a graduate in English Literature. I am also currently doing

Degree in Aviation in Frankfinn Institute. I would like to apply for the post of this

position in your reputed firm. I have adequate working knowledge in handling

these positions. Now, I am working in a good running firm.

I assure you that, if I am appointed in your firm, I shall try to

the best of my knowledge & experience for the betterment of the organization. I

would appreciate an opportunity to explain my education and background at a

Walk in\ Phone in interview. A self-prepared resume also attach with this.

I look forward to hearing from you.

Mananakku,

26/03/2015

Yours sincerely,

Sajna Shaheer

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