Customer Service Manager
Resume:
SCHLONDA QUEEN
**** **** *****, ***. *** Oxon Hill MD 20745
. ********@*****.***
To whom it may concern
I am applying for your Administrative Assistant position. I would hope
to secure a full time position that allows me to utilize my executive
knowledge and further my customer service communication skills. In addition
to my administrative skills, I offer further abilities and experience in
organizing, prioritizing, and confidentiality of documents. My ability to
get along well with others, to make necessary adjustments to meet
deadlines, and effectively coordinate in fast-paced environments have all
contributed to my growth in this field and my employers placing a
significant degree of trust in me.
I am available to start as soon as possible and my salary requirements
would be negotiable. I have attached a copy of my resume so you may see my
qualifications for yourself, however, I believe a face-to-face interview
would allow us to get to know each other better and answer any questions
that may arise. I really believe I am an excellent candidate for this
position and hope I will be considered. A chance to prove that I can be a
great addition to your team is all I ask.
Thank you for your time,
Schlonda Queen
Schlonda Queen
5111 Deal Drive, Apt. 202 Oxon Hill MD 20745
. ********@*****.***
50 WPM Typing Xerox Machines Data Entry
10 Key by Touch Tele-Fax Machines Cash Handling
MS Office Experienced
Education & Certifications
Friendly High School graduate June
6, 1987
Business School- Chesapeake Business Institute
Forestville MD 9/1987 -
4/1990
Accounting I & II
Business Management
Micro-Computers
Data Entry
Hotel Management
Typing I & II
Professional Skills
Customer Service/Marketing:
. Executive knowledge and customer service communication skills.
. Flexible and versatile
. Poised and competent with demonstrated ability to easily resolve
differences between customers and other personnel.
Professional Experience
EASTOVER TAXES, LLC Oxon Hill,
Maryland
Receptionist January 2015 -
Present
. Busy phone lines
. Appointment Setting
. Filing
. Refund Status research
. Basic Tax Questions
Eastover LIQUORS Oxon Hill,
Maryland
August 2000 - June
2014
Accounting/Customer Service/Marketing/Problem Solving:
( Issued Western Union Money Orders and Lottery tickets
( Cashed personal patrons checks/ bill payments
( Ran fax machine
( Replenished Stock
( Cashed and approved large checks/income tax checks etc.
( Issued weekly payroll checks/ Counted large sums of cash
GIANT FOOD INC. Temple
Hills, Maryland Front End Assistant Manager
May 2002 - August 2008
Customer Service/Marketing/Problem Solving
( Performed drawer audits in accordance with job policies and procedures.
( Answered telephones
( Management (15) cashiers
( Picked-up cash
( Worked pharmacy, service deli and bakery.
( Worked week-ends as price coordinator.
( Opened and closed store.
?
FLINTSONE ELEMENTARY Oxon Hill, Maryland
Lunch Room/ Recess Monitor
September 2005-2008
Grades -Head Start to Sixth Grade
( Monitor all play activity on playground.
( Monitor lunch room activities.
?
LANCELOT TAX SERVICES Ft. Washington, Maryland
January/2005-2008
( Answered phones making appointments for perspective clients
( In training, handling small cases for individuals with no dependents.
?
?
?
?
BANK OF AMERICA Oxon Hill,
Maryland Senior Teller
August 2005- March 2007
Customer Service/Marketing/Problem Solving
( Signing for and completing overrides when tellers were over their
limits.
( Acting as Manager when others were on vacation.
( Reconciling other teller's drawers when they could not find the
discrepancy.
( Supervised the trainees on the Drive Thru.
( Managed the Lobby greeting customers and assuring their needs were met.
( Senior Teller opening and closing bank
( Answering Telephones
( Counting Vault
( Selling money to tellers - cashier's checks, money orders, etc
Contact this candidate