Customer Service Administrative Assistant

BARBARA WALCOTT

**** **** ***** ****, ********* PA. 19054 * 267-***-**** *

*************@*****.***

** PROFESSIONAL SUMMARY **

I AM A HIGHLY MOTIVATED ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE SPECIALIST, WHO IS CUSTOMER

SATISFACTION DRIVEN. MY GOAL IS NOT TO JUST MEET EXPECTATIONS, BUT TO EXCEED THEM. I AM AN

EXCELLENT COMMUNICATOR AND THRIVE IN A FAST PACED WORK ENVIRONMENT.

** SKILLS **

● EXCEPTIONAL COMMUNICATION SKILLS

● STRONG CLIENT RELATIONS

● QUICK LEARNER

● MEDIATION CAPABILITY

● CREATIVE PROBLEM SOLVER

● MULTI PHONE LINE EXPERIENCE

● COMPUTER PROFICIENT

● CASH FLOW MANAGEMENT

● POSTING RECEIVABLES AND PAYABLES

** WORK HISTORY **

ADMINISTRATIVE ASSISTANT/RECEPTIONIST -

INFINITI OF WILLOW GROVE- 1510 EASTON ROAD, WILLOW GROVE, PA. 215-***-****-

JUNE 2014 - PRESENT

MANUFACTURERS GOLF AND COUNTRY CLUB - 511 DRESHERTOWN ROAD, FORT

WASHINGTON, PA. 215-***-**** - MARCH 2014 - MARCH 2015

FAULKNER TOYOTA - 2425 LINCOLN HWY, TREVOSE,PA. 215-***-****

MAY 2010 - NOVEMBER 2013

● HANDLING DAILY HEAVY FLOW OF PAPERWORK, AND COOPERATING WITH ACCOUNTING DEPARTMENTS

ON INVOICING.

● POLITELY ASSISTING CUSTOMERS IN PERSON AND VIA PHONE AND EMAIL.

● DESCRIBE SERVICES AND PRODUCTS ACCURATELY AND EFFECTIVELY.

PROVIDE AN ELEVATED CUSTOMER EXPERIENCE TO ENSURE A LOYAL CLIENTELE.

●

ANSWERING A HIGH VOLUME OF PHONE CALLS AND DISTRIBUTING INQUIRIES ACCORDINGLY.

●

LEARNED, REFERENCED, AND APPLIED KNOWLEDGE OF SERVICES AND PRODUCTS.

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MANAGING A WIDE VARIETY OF ADMINISTRATIVE AND CUSTOMER SERVICE ISSUES QUICKLY AND

●

EFFECTIVELY.

● COMMUNICATING WITH SALES, MARKETING, AND ADMINISTRATIVE DEPARTMENTS.

** EDUCATION **

HARRY S.TRUMAN H.S. - 1989 GRADUATE, LEVITTOWN, PA.

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