Customer Service Director

Nadine Sousa

London, ON

******.*****@*****.** - 519-***-****

WORK EXPERIENCE

Kennel Assistant

Country Paws Boarding - February 2015 to Present

Part time employment caring for dogs of all ages, sizes, breeds, gender, abilities.

-Ensuring areas are kept clean and sanitized.

-Feeding as per owners requests, medication administration, wellness checks.

Home Visitor/Supervisor

Early Learning Centre - October 2011 to Present

Acting Director of EHCC and Director of Port Burwell Centre.

- Responsible for advertising, marketing, promoting and recruiting for Elgin Home Child Care providers and

children.

- Approving and maintaining homes suitable for home childcare. Responsible for visiting home on a biweekly

basis, ensuring all homes are in compliance.

- Maintaining children and caregiver records to meet the Day Nurseries Act and internal policies. Running

Family and Services check on potential providers, maintaining immunization records, ensuring programming

is complete and all necessities are being posted and requirements understood.

- Creating a yearly caregiver calendar for easy programming, attendance records for both office and caregiver.

Facilitated caregiver workshops, play groups, newsletters and resource kits.

- Working with families to place their children in appropriate homes that meet ministry ratio's and a personality

and lifestyle match.

- Acting Director for the duration of a maternity leave.

Piano Teacher

Various Clients - London, ON - 2002 to Present

Registered Early Childhood Educator

London Bridge Childcare Services (Stoneybrook) - London, ON - March 2009 to October 2011

Facilitated many parent workshops, presented at our first London Bridge conference in front of 150 delegates.

Member of the London Bridge professional development committee and Advisory Board.

- Collaborating as a team to plan and implement a developmentally appropriate program for young children,

including communicating with co-workers, centre team and families. Observation and Documentation of daily

experiences and maintaining individual children's portfolio's

Server

Event Services - London - March 2008 to September 2009

London Convention Center

- Responsible for setting of tables

- Professionally serving large banquets (Weddings, business functions, etc.)

- Making coffee/tea, balancing trays of up to 10 meals, display for functions

Early Childhood Educator

Toddler Room and Supply Staff - April 2005 to January 2008

YMCA of London, Kids and Company

- Caring for children from 16 to 30 months of age.

- Planning activities based on children's interests, needs and developmental age.

- Ensuring safety of all children at all times

o Including toileting, first aid care, emotional support

- Recording anecdotal notes, completing progress reports, accident reports, daily report sheets, administering

medication if need be in accordance to the day nurseries act.

- Cared and planned for my own group of five older toddlers

Server, Hostess, Expediter

Kelsey's Restaurant - Woodstock, ON - August 2002 to July 2005

Served customers, which helped the development of great customer service skills

- Memorization of orders, remembering regular customers usual orders

- Knowledge of all dishes and beverages - ingredients, etc.

EDUCATION

Certificate

College of Early Childhood Educators

Bachelor

University of Western Ontario - London, ON

2006 to 2008

Diploma in Early Childhood Education

Fanshawe College - London, ON

2005

Diploma

Huron Park Secondary School - Woodstock, ON

June 2003

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