Customer Service Pharmacy Technician

KIMBERLY BECKER

*** ******** ******, **** *********, NY 11731 631-***-****

********.****.******@*****.***

PROFILE

. Dedicated rising professional with science and pharmacy background, as

well as significant pharmacy technician and patient counseling

experience

. Excellent team player and proven results-focused leader who is

responsible, flexible and adaptable

. Customer-focused communicator with ability to understand and convey

complex information, develop rapport and build strong relationships

with customers and patients

. Exposure to health care and patient care fields; committed to helping

people through pharmaceuticals

EDUCATION

Doctor of Pharmacy, MCPHS University, Worcester, MA

May 2015

Honors: Phi Kappa Phi, Rho Chi Honor Society, Dean's List; GPA: 3.94

Bachelor of Science in Biology, Stony Brook University, Stony Brook, NY

May 2012

Honors: Dean's List

CLINICAL ROTATIONS

Institution and Infectious Disease, Mount Siani, New York, NY

1/15-3/15

Transition of Care, University of Massachusetts, Worcester, MA

11/14-12/14

Compounding Pharmacy, Pro Med, East Meadow, NY

9/14-10/14

Internal Medicine, Winthrop University Hospital, Mineola, NY

8/14-9/14

Institution, St. Catherine of Siena Hospital, Smithtown, NY

9/13-10/13

Community Pharmacy, Rite Aid, Millbury, MA

8/13-9/13

PROFESSIONAL CERTIFICATIONS

? Medication Therapy Management (MTM) ? Cardiopulmonary Resuscitation (CPR)

? Immunization

WORK EXPERIENCE

Pharmacy Technician, CVS Pharmacy, Huntington, NY

2011-2013

. Demonstrated professionalism and courtesy during all customer face-to-

face and telephone interactions

. Supported pharmacists with prescription processing in high volume

pharmacy filling over 1,000 prescriptions weekly

. Enhanced pharmacy productivity and reduced patient wait times by

maintaining organized and clean department

. Resolved third party disputes and served as liaison between patients,

doctors and insurance carriers

. Maintained prescription prioritization throughout prescription

processing including translation of SIG codes, product selection,

counting and measuring drugs, capping and uncapping vials and bottles

. Ensured patient safety and optimized drug efficacy by removing

outdated, damaged and recalled merchandise

. Preserved patient history accuracy through proper input and retrieval

of data resulting in optimal patient care

. Sustained optimal inventory levels through adherence to all inventory

management policies and procedures

Manager, Seven Brothers Catering, East Northport, NY

2006-2012

. Recognized by senior management for exceptional customer service

. Supervised 25 employees to ensure customer service performance

standards were met and exceeded

. Managed scheduling process, ensured proper coverage during busy

seasons, and resolved ongoing scheduling conflicts

. Ensured timely and accurate payment of incoming and outgoing invoices;

sole employee entrusted to do this

. Streamlined billing system to organize account records resulting in a

more efficient billing process

PROFESSIONAL AND COLLEGIATE ASSOCIATIONS

Event Coordinator, Student Government Board; President and founder, Campus

Activities Board; Active Member, Rho Chi Honor Society; Active Member,

American Pharmacist Association (APhA); Active Member, Phi Kappa Phi

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