Sales Customer Service
Resume:
JOSEPH F. KREPS
Haddonfield, NJ *********@*****.*** 609-***-**** (c)
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SALES BUSINESS DEVELOPMENT CUSTOMER EXPERIENCE
Savvy Business Executive experienced at leading major professional services organizations to greater levels of growth,
profitability and success. Build client relationships and develop sustainable revenue streams that exceed business
expectations. Personable and energizing leader with expertise building teams, leading people, cultivating clients,
developing services, and driving execution. Recognized as a key contributor, a team player and a positive agent for
change. Key strengths include:
Business Development Sales and Sales Management
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A “Fixer” of Challenging Client Issues Client Services Management
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Account Development Team Building, Coaching, Counseling, Motivating
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Client Satisfaction Programs Retention Programs
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Customer Service
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PROFESSIONAL EXPERIENCE
GLOBAL LINK ASSOCIATES, LLC, Haddonfield, NJ
BPO, Contact Center, Customer Service, 3rd Party Partner Relationship Programs & Consulting
President / Owner 2005-Present
Working closely with clients with a focus on developing relationships, and creating revenue opportunities aimed at
increasing the profitable growth of their sales, retention and customer experience.
• Develop, launch, and lead new business relationships for clients.
• Create programs via relationship marketing opportunities.
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TRG CUSTOMER SOLUTIONS, Washington, DC 2007-2008
An International Business Process Outsourcing company providing teleservices, customer care, retention programs and
technical support services to FORTUNE 500 companies from contact centers in 7 countries.
Senior Vice President, Sales
Recruited and Chosen by the TRG Chairman and CEO to be a sales and business development leader.
• Assisted Chairman and EVP of Sales &Marketing with the development and implementation of new service
offering.
• Secured new clients within the Fortune 500 arena.
ZENTA, Wayne, PA 2005-2007
An International Business Process Outsourcing company providing teleservices, customer care, retention programs and
technical support services to FORTUNE 500 companies from contact centers in Mumbai, India.
Senior Vice President, Sales
Recruited and Chosen by the Zenta Chairwoman, Founder and CEO to be a sales, business development and corporate
branding leader.
• Established brand recognition among my network of Fortune 500 companies.
• Secured new client relationships within the Fortune 500 arena.
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*********@*****.*** Joseph F. Kreps
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TCIM SERVICES INC., Wilmington, DE 1992-2005
An International Business Process Outsourcing company providing teleservices, customer care, retention programs and
technical support services to FORTUNE 500 companies from contact centers in the United States.
Senior Vice President, Sales
Recruited and Chosen by the TCIM Chairwoman, Founder and CEO to be a sales, business development and corporate
leader.
§ Leader in the revenue expansion of organization from $8 million to $120 million annually.
§ Personal sales revenue of over $350 million.
§ National Sales team / Account management team leader.
§ Assigned for 6 months to largest clients corporate HQ, to assist in the launch of their new national sales
campaign.
§ Created offshore global strategy relationship for the corporation.
OTT’S LAUREL RUN TAVERN, Delran, NJ 1988-2001
A 200 seat tavern, restaurant and liquor store located on 5 acres.
Partner
A partnership investment opportunity
• Achieved 5X sales volume while establishing net profitability within the first year.
ICT GROUP., Langhorne, PA 1992-2005
An International Business Process Outsourcing company providing teleservices, customer care, retention programs and
technical support services to FORTUNE 500 companies from contact centers in the United States.
Vice President, Sales / Director of Call Center Operations
Recruited and Chosen by the COO, Partner, Co-Founder.
§ Managed 5 of the organizations 10 call centers.
§ Promoted to sales / business development role.
A.J.Wood Corporation, Philadelphia, PA 1984-1991
A Teleservices and Direct Mail outsourcing organization.
Vice President of Call Center Operations
Recruited and Chosen by the COO to manage 7 call center operations located in the USA.
Opened 2 new facilities.
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Responsible for shared services of our tenant, QVC.
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Call centers, Human Resources and Quality Assurance departments were direct reporting divisions.
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Prior job holders changed over 6 times in the prior 3 years.
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EDUCATION
BA, English, Saint Joseph’s University – Philadelphia, PA
*********@*****.*** Joseph F. Kreps
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PROFESSIONAL COURSES / EDUCATION
Adversity Quotient Training (4 months of weekly sessions)
AT&T GAP – Out of the Box Thinking (6 months with AT&T staff)
Miller Heiman – Large Account Management
Eagle System – Sales Seminar (8 days)
National Telephone Directory Sales Course (2 full months & 1 year on-going weekly sessions)
Renaissance Leadership – Team Building
Career Track – Successful Teams
Gorilla Marketing
Strategic Thinking - Decision Processes International (5 days)
COMMUNITY LEADERSHIP AND MEMBERSHIPS (past and present)
The BreastFest Cancer Annual Event
The Larc School Annual Event
Haddonfield Rotary Annual Event
Haddonfield Town Watch
Tavistock Country Club
South Jersey Rugby Club Sponsor
South Jersey Soccer League Sponsor
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