Customer Service Representative
Resume:
Charlese Howell
Lansing, IL 60438
********.******@*****.***
Mobile: 773-***-****
Areas of Interest and Expertise: Mental & Social Development Business
Administration Behavior Modification Youth Development
Dedicated and motivational professional providing exceptional instruction
focusing on skill development. Passion for teaching and creating a setting
conducive to learning. Ability to supervise and give guidance to staff as
needed. Ability to work in fast paced environments with youth and adults.
EDUCATION
MS, Psychology, January 2014, National Louis University, Chicago Illinois,
3.63 GPA, Magna cum Laude
BBA, Business Administration, April 2012, Rust College, Holly Springs,
Mississippi, Cum Laude
INTERNSHIPS AND EXPERIENCE
Assistant Pre-School Teacher August 2014-
Present
South Holland Community Center, South Holland, IL
. Teach basic skills such as color, shape, number and letter
recognition, personal hygiene, and social skills.
. Organize and lead activities designed to promote physical, mental and
social development, such as games, arts and crafts, music,
storytelling, and field trips.
. Facilitate and promote safety guidelines for athletic activities.
. Maintain open and effective communication with staff and parents.
Lifeguard/Lifeguard Instructor May 2005-Present
South Holland Community Center, South Holland, IL
. Instruct basic, and advance swimming lessons from infants to adults
which involves teaching all methods of swimming, and breathing
techniques for classroom group and private lessons.
. Manage lifeguard program, maintain schedule to ensure coverage of all
classes.
. Manage, maintain and enforce daily operation of pool area.
Customer Service Representative June 2013-August 2013
Allstate Roadside Services, Northbrook, IL
. Provide quality assist Allstate customers with Road Side Assistance
claims.
. Provide assurance of service provider customer service with various
roadside issues.
Billing Assistant September 2012-December
2012
South Holland Recreational Service, South Holland, IL
. Track and record customer financial records.
. Enter and retrieve customers' billing data into the South Holland Max
Enterprise system.
. Assist customers with billing information such as due dates, payment
plans, and prior payments.
. Receive and documented checks numbers from customers into Excel.
. Mail billing reports monthly to customers.
Head Day Camp Supervisor May 2012-August 2012
South Holland Community Center, South Holland, Illinois
. Supervise day camp staff of fourteen.
. Register youth ages 6-12 and 8-14 for day camp.
. Distribute correspondence and various reports including accidental
reports such as altercations, asthma attacks, ice packs incidents, and
blood cases; knee, head, elbow, and finger.
. Develop and implement weekly schedule for camp group.
. Organize and lead a variety of small and large group activities each
week.
. Communicate camper activities and experiences with parents about
participant's experiences and report concerns to Camp Leadership.
. Maintain accurate program records including incident reports, logbook
documentation, and daily attendance.
. Enforce and follow all safety guidelines associated with the camp and
all program areas.
. Develop junior counselors and camp volunteers understanding of
leadership and counseling skills.
Accounting Intern October 2010-
March 2011
Chamber of Commerce, Holly Springs, MS
. Provide services such as financial record keeping, receivables,
payables, and payroll.
. Enter and retrieve data for Holly Spring businesses using excel.
. Receive and distribute mail, typing, filing, faxing as needed.
. Utilize office automation, database management, word processing to
establish & maintain electronic and paper files.
CERTIFICATIONS, SKILLS AND ACHIEVEMENTS
CPR & First Aid Certifications
. Microsoft Office Skills
. United Negro College Fund Scholarships 2008-2010
. Administrative Assistant for the NAACP 2010-2012
. Assistant Chaplin for the Student Government Association 2011-2012
. Division of Business Student Association Club (DOBSAC) 2011-2012
. MaxEnterprise Database
Contact this candidate