Customer Service Manager

Kim M. Bunn

**** ****** **, ** ********** DC, ***32202-***-****( ********@*****.***

Professional Profile:

Highly experienced customer service professional. Able to handle a high

volume of customer calls in a fast-paced environment, with minimum

supervision, while maintaining emphasis on the highest quality of consumer

service. Excellent listening skills, oral and written communication.

Comfortable in interacting with all levels of the organization and the

public. Also, excellent problem solving skills and able to make decisions

independently and quickly with minimal escalations.

Work Experience

UNITED STATES POSTAL SERVICE Arlington, VA

City Carrier Assistant September

2014-Present

. Demonstrated ability to sort out mail by address and load into mailbag

in a timely manner.

. In-depth knowledge of delivering letters, small parcels and other

printed matter along established routes.

. Maintained a good working relationship in a team environment.

NATION PARKING GARAGE Washington, DC

Garage Manager & Clerical Worker March 2014-

August 2014

. Managed claims process, limit liability and maintain overall safety in

the facility.

. Organized, maintained, and reconciled various financial records, both

manually and through automated methods.

. Trained, supervised, counseled, scheduled and evaluated garage

attendant employees.

HOMEFREE USA/HOMEFREE FUNDING Hyattsville, MD

Intake Specialist September 2012-

June 2013

. Completed detailed and accurate data input for constituent's intake

packages.

. Conducted audit for quality control and compliance on homeowner's

documents.

. Member management; including email reminders, member roster, and

prescreening and pre-counseling constituents.

FANNIE MAE Greenbelt, MD

Intake Specialist October 2011-

September 2012

. Assisted mortgage counselors with assembling documentation and

financial information from constituents.

. Conducted intake interviews to effectively communicate program goals.

. Member management; including email reminders, member roster, and

prescreening and pre-counseling constituents.

HOMEFREE FUNDING Hyattsville, MD

Mortgage Loan Processor January

1995-April 2011

. Interface with property appraisers to secure appraisals and risk

analysis documentation.

. Oversaw documents for pre-approval to settlement; acted as liaison

between loan officers and underwriters.

. Advised first-time and self-employed constituents with problematic

credit history.

Special Skills & Technical Expertise

. MS Office: Word, Outlook, Excel

. Computer: Google Docs

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