Management Manager
Resume:
Steven D. Hayden
Drive *********@*****.*** Phone: 704-***-****
Kannapolis, NC 28081
A resourceful leader and innovative thinker with more than 15 years of
Operations Management experience. Proven abilities to analyze critical key
business metrics to identify and implement actionable change. Awarded
Spirit of Excellence award for the regions highest level of performance for
generating revenue, reducing cost, and increasing profitability while using
six sigma tools and principles.
PROFESSIONAL EXPERIENCE
Xerox Corporation - Jan 99 - Current
Client Account Operations Manager - Xerox Global Document Outsourcing
o Oversee the delivery of contracted services to ensure adherence to
contractual terms
o Lead the account team in identifying and delivering value to the client
o Manage various internal processes required to service and deliver Xerox's
capabilities to the client
o Perform Human Resource Management - selection, training, and career
progression, performance management, and adherence to policy
o Accountable for the development, recognition, and retention of team
members
o Manage Profit and Loss targets and operating budget in assigned accounts
o Responsible for account growth & cost controls through labor
productivity, efficient operational practices, and new product and
service offerings
o Full operational responsibility to including resource utilization,
materials management, equipment, assets and inventory management and
control
Financial Analyst - Xerox Major Accounts, Raleigh, NC
o Developed and delivered presentations to national client,
internal core teams, and executive staff to identify cash
savings and productivity opportunities.
o Supported multiple site contacts to identify and develop
processes to gain operational efficiencies.
o Ensured all monthly close process requirements were completed on
time and documented in accordance to plan.
o Met internally with operational teams to review monthly
financial and operational results, update forecasts for balance
of year.
o Maintained and supported the operational P&L including variance
analysis, forecasting, planning, and budget reporting.
Pitney Bowes Management Services - Oct 97 - Jan 99
Site Manager
o Oversee the contractual management of a major account
o Responsible for leading 5 direct reports to ensure quality and
efficient delivery of standards of performance.
o Sell new solutions to achieve revenue goals
o Perform a cadence of customer reviews to demonstrate performance
successes.
o Align resources to achieve gap closures.
o Achieve financial targets in cost, productivity and gross
margin.
Wachovia Bank, N.A. - Sep 87 - July 95
Credit Analyst
o Responsible for analyzing client financial statements
o Researched personal and commercial accounts to ascertain banking
errors.
o Created, maintained, reviewed and audited credit files for
organization.
o Prepared spreadsheets, reports and summaries for loan
submission.
EDUCATION
1996. Bachelor of Science - Liberty University
CERTIFICATIONS
2006 Xerox Lean Six Sigma - Greenbelt Certified
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