Customer Service Manager
Resume:
Kevin K. Long
*** *** **** ******, *******, NC **527, (c) 203-***-****,
************@*****.***
Objective
To use my skills in a professional business position.
SKILLS
Strong analytical and organizational skills
Highly detail-oriented
Experienced at multitasking and managing deadlines
Exceptional written and oral communication skills
Advanced technical and software skills
Business Experience
May 2011 to NOVEMBER 2014 OfficeMax Waterbury,
CT
Operations Manager
ASSIST, INSPIRE AND ENGAGE ALL EMPLOYEES BY MOTIVATING TEAM TO SUCCEED
Observe and coach all employees as needed, providing feedback around
sales technique effectiveness and providing "Customer Excellence"
Oversee the front and back-end operations of the store as well as the
sales floor stocking and planogram processes.
june 2010 to november 2010 Infra-Metals Wallingfor
d, CT
credit & Collections analyst
SENDING ACCT BREAKDOWNS & INVOICE STATEMENTS FOR CUSTOMER INQUIRIES
Working with D&B files for accounts support
Sending out past-due balance letters and follow-up calls
Working with MS Office (Excel, Word & Outlook)
april 2001 to MARCH 2010 MegaPath/DSL.net Wallingfor
d, CT
billing / credit & Collections analyst
DAILY COMMUNICATIONS WITH CUSTOMERS (PHONE AND EMAIL) REGARDING
CUSTOMER SERVICE AND BILLING QUESTIONS
Diffusing irate calls from customers with questionable balances
Working with account reps to find mutually agreed upon payment options
for ongoing customer service relations
Scheduling notification for past-due balance letters and follow-up
phone calls
Expert in MS Office Suite (Excel, Word, PowerPoint, Access)
Processing and balancing daily cash and credit card transactions
May 2000 to April 2001 DigiBuy, Inc. Cheshire,
CT
customer response manager
PRIMARY CONTACT LIAISON FOR CUSTOMER / PROGRAMMER RELATIONS
Answering service issues by directing inquiries to the appropriate
vendors ensuring customer satisfaction
Demonstrating follow through to resolution by sending out online
backup links for product purchased downloads
Interacted with up to 400 customers per day via email
MS Office (Outlook & Word)
Nov 1999 to may 2000 QSI, Inc. Cheshire,
CT
assistant sales lead
REFERRING SALES LEADS TO SALES MANAGER
Warm calling clients to schedule sales presentations
Sending out product demos to potential customers
Proficiency with ACT! Database & MS Office (Word, Outlook, Excel,
PowerPoint)
May 1992 to Nov 1999 CompUSA Orange, CT
Multiple positions
FRONT-END/CASH DEPARTMENT MANAGER
Managing cashiers
Responsible for daily banking deposits and receipts
Maintaining daily running balance in store (safe) of $4000 plus petty
cash
Purchasing Manager
Overseeing $1.5M stock for store
Weekly replenishment of hardware inventory
Daily replenishment of software & accessories
Working directly with vendors
Training Registrar
Registering students for training
Providing certification for completion of courses
Maintaining class rosters for follow-up course training
Assigning teachers for classes
Warehouse Returns Manager
Overseeing returns cage
Maintaining budget not to exceed $10K
Working directly with vendors for stock replacement / return
merchandise
Corporate Sales
Working with corporate businesses to meet the sales requirements
Follow-up calls with new corporate clients
Education Gordon College Wenham, MA
1986-1992 (PCY: 1991)
Bachelor of music performance
THEATRE MINOR
Alumni and Church Relations Administrative Assistant (1987 - 1992)
Scheduling pulpit visitations on a per diem basis for director
Transcribing sermons and letters of notice for director
Scheduling concert dates & venue setup for college touring groups
(theatre & music)
INTERESTS
Naugatuck Valley Community Choir Manager, Theatre Intern Manager for
non-profit organization (Slant of Light Theater Company); Immaculate
Conception Church Schola Choral; MS Office: (XP to 2013); Acting;
Treasurer for non-profit organization: New Haven Oratorio Choir &
Orchestra; web-design: Photoshop & Flash
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