Customer Service, Call-Center,Sales

Dominique M. Obryant

***** *. * **** **. #***, Oak Park, MI. 48237

313-***-****

******************@*****.***

Objective

Provide exceptional customer service, Build loyal relationships, Solve problems and Increase sales and

growth.

Summary of Qualifications

• Maintain dynamic customer service in both Call –Center and Retail store settings.

• Excel in listening to customer needs articulating product benefits and creating solutions that

provide value to the customer.

• Build and maintain enduring customer relationships to boost sales and generate repeat business.

• Have worked independently and juggle multiple priorities plus meet tight deadlines without,

compromising my position.

• Experiences enable me to adapt to a fast paced environment with significant volume-related

pressures.

• Became a trusted employee known for my, “can-do” attitude with flexibility and high-quality

work ethics.

Professional Experience

Call-Center Representative

Brighthouse Networks, Livonia

12/2011 to 05/2014

• Handled incoming calls regarding billing issues, order inquiries complaints etc., directed calls for

further problem resolution if necessary, worked in cubical setting.

Inbound Customer Service Rep.

Kelly Services, Livonia

06/2009 to 04/2010

• Resolved customers complaints

• Respond to telephone inquiries, providing quality service to customers and associates inquiring

about the availability of products or status of orders.

• Listen attentively to caller needs to ensure a positive customer experience.

• Access electronic and paper cataloging systems to look up product information and availability.

• Strive for quick complaint resolution; commended by supervisor for the ability to resolve

problems on the first call and avoid escalation of issues.

Education & Training

Chadsey High, 1994 Wayne State University, 2014-2015

Urban Safety Program, volunteer

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