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Customer Service Management

Location:
Rosemead, CA
Posted:
April 07, 2015

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Resume:

JAZZI JOHNSON

*****.*.*******@*****.*** 916-***-****

EDUCATION

Concordia University, Saint Paul, Minnesota January 2015 – Present

Master of Arts: Sports Management

Relevant Course Work: Sports Marketing, Sports Management, Leadership & Development,

Sports Administration, Facility Management & Development

California State University, Los Angeles, CA June 2012

Bachelor of Arts: Television, Film and Media

Relevant Course Work: Single Camera & Editing, T.V. Studio Production, Scriptwriting, Broadcasting,

Survey of Film, and Theories of Mass Communication

EXPERIENCE

Catz, Pasadena, CA May 2012 – December 2014

Performance Coach, Sports Facility

• Instruct and motivate athletes, and teams in high-intensity interval training sessions

• Serve as a coach for an engaged, challenging and productive workout environment

• Develop functional, strategic workouts for members and athletes of the sport facility

CSULA Women’s Basketball, Los Angeles, CA July 2012 – July 2014

Student-Assistant, Women’s Basketball

• Facilitate players during practices, games, and during travel trips for competitions

• Interact with young women to ensure high quality work ethic, team unity, and success

• Handle all tasks assigned by Head Coach, work with staff to ensure a productive program

Alondra Hot Wings, Alhambra, CA August 2012 – May 2013

Server, Restaurant Expo

• Provide a friendly atmosphere and customer service to guests dining in and/or taking-out

• Maintain cleanliness, organization, and fluid hospitality to guests and customers

• Engage in environment, take food and drink orders, work as a team for successful shifts

S.A.S.F. Center, Sacramento, CA Summer 2009 - 2012

Youth Leader, Recreation Center

• Oversaw all court activities for children sports teams and activities with guidance and supervision

• Directed assigned sport officials in disciplinary tools and instructions

• Communicated with adults and children during recreation activities for a pleasurable environment

CSU Los Angeles, Los Angeles, CA Fall 2007 –Spring 2012

Player, Women’s Basketball Team

• Participated in competitive events while maintaining above the minimum GPA requirements

• Led with use of etiquette in regards to proper representation of the team and University

• CCAA Player awards, All-Second Team, Most Improved and Most Inspirational team awards

PROFILE

• Credits: Proficient with PC & Mac-based systems, CPR & AED certified, NASM CPT & GPTS

• Skills: Proficient in communication via phone & web, managing tasks, research, & creativity

• Interests: Music, food, diverse cultures, fitness, sports, mentoring & student-athletes

REFERENCES AVAILABLE UPON REQUEST



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