Customer Service Manager

PERSONAL INFORMATION

JEFFREY RAYFIELD

************@*****.***

316-***-****(MOBILE)

316-***-****(HOME)

EL DORADO, KS

CAREER HIGHLIGHTS

ONE OF MY CAREER HIGHLIGHTS THAT I AM MOST PROUD OF WAS TAKING OUR CUSTOMER SERVICE SURVEYS FROM 63%

SATISFACTION RATE TO A 98.3% SATISFACTION RATE.

EXPERIENCE

SALES MANAGER & FINANCE MANAGER

STEVEN VOLKSWAGEN

AUGUST 2006 - PRESENT

WICHITA, KANSAS

AS A NEW CAR SALES MANAGER I AM RESPONSIBLE FOR A NUMBER OF THINGS WITHIN THE DEALERSHIP. MAINTAINING

AND ORDERING OUR NEW CAR INVENTORY, ALL $5 MILLION DOLLARS OF IT. MAINTAINING A WORKING RELATIONSHIP WITH

OUR SERVICE,PARTS,AND FINANCE DEPARTMENTS. MAKING SURE THAT SALES STAFF ARE UP TO DATE ON ALL

CERTIFICATION REQUIRED BY VOLKSWAGEN OF AMERICA AND MYSELF. PROPER TRAINING ON ALL PRODUCTS AS WELL AS

THE FEATURES ADVANTAGES AND BENEFITS OF THEM. THE MOST IMPORTANT AND REWARDING PART OF MY JOB IS MY

CUSTOMERS. I HAVE SPENT TEN YEARS WORKING FOR SOME INCREDIBLE CUSTOMERS. I'LL MISS THEM BUT IT'S TIME FOR A

NEW REFRESHING AND REWARDING CAREER.

ASST. MANAGER AND EVENT COORDINATOR

THE WHITEHOUSE GRILLE

JANUARY 1996 - DECEMBER 2005

WILMINGTON, NORTH CAROLINA

STAFFED AND COORINATED WEDDING AND OUTSIDE EVENTS FOR 100+ PEOPLE. SET-UP, SERVED, AND TORE DOWN FOR

THE EVENTS. MAINTAINED FOOD QUALITY AND INVENTORY. LOVED THIS JOB BUT MOVED TO WICHITA KS FOR MY FAMILY.

THE HOSPITALITY INDUSTRY IS THE BEST I HAVE EVER WORKED IN AND DEARLY MISS IT AND CAN'T WAIT TO GET BACK TO

IT. MY PASSION IS SERVICE FOR OTHERS IN THE HOSPITALITY INDUSTRY AND NEED TO GET BACK IN IT.

EDUCATION

HICKORY

HIGH SCHOOL OR EQUIVALENT

SEPTEMBER 1996 - JUNE 2000

CERTIFICATIONS

MASTER CERTIFIED SALES INSTRUCTOR

VOLKSWAGEN OF AMERICA

JANUARY 2008

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