Customer Service Data Entry

Dana R. Walker

**

Putnam Ave

Pontiac,

MI *****

248-***-****

*********@*****.***

Objective: To secure an opportunity that will allow me to utilize my

leadership qualities and training experience to advance in the insurance

field.

Employment:

Oct 2014-Feb 2015, Dialog Direct/Health Markets

Licensed Insurance Agent *Customer

Service in a Call Center

*Insurance Sales for multiple

insurance companies

*Data Entry

Oct 2013-July 2014, Novo1

Member Service Rep *Customer service in a call center

*Verifying medical benefits

*Processing medical

claims

*Answer calls for senior citizens about their

health insurance *Data

entry

*Operate

multiple systems on a computer

Mar 2009-Oct 2013, Texas Workforce Commission

Adjudicator/Investigator

*Customer service in a call center

*Operate multiple systems

on a computer

*Team lead and assist the supervisor when necessary

* Investigating and making decisions on unemployment claims

*Labor Law investigations

*Making decisions on wage claims as they apply to the Labor Law

*Gathering information from employers and employees to make a decision on

wage claims

Mar 2008-June 2008, Texas Health Resources/Cornerstone Staffing

Patient Account Rep

*Customer service and data entry

*Submitting appeals for unpaid claims

*Patient Collections

*Operate a computer on a Windows NT system

Mar 2006-Aug 2007, Multiplan/Q-Temps, Arlington, TX

Bill Review Specialist

*Duties include customer service and data entry

*Negotiating medical claims for UHC

*Operate a computer on a Windows NT system and also use telephone, fax,

copier

Mar 2002-Feb 2006 Arlington Heights Nursing Home, Ft Worth, TX

Certified Med Aide

*Pulled and passed out medication to senior citizens and assisted LVN when

needed

*Taking vital signs as necessary and was able to anticipate problems and

notify charge nurse

*Involved in the training of new personnel

Jan 2001-Dec 2001, Heartstone Assisted Living, Irving, TX

Medication Supervisor *Supervise the night

shift

*Pull and Passed medication to senior citizens

*Documenting according to regulations

Education:

01/2010 to

11/2011 Ashford University

Bachelor of Arts in Social &

Criminal Justice

06/2005 Texas Women's University

Course work in nursing

10/2001 Concorde Career Institute

Course work in nursing/LVN

08/1984-12/1985 Central Michigan University

Course work in communications

Licenses:

Licensed in Life, Health and Accident insurance in the State of Michigan

and Non-resident license in multiple states

References available upon request

Contact this candidate