Customer Service Nursing Home

HALLUM GELZER, III

** ***** **** ****** *** *G ? East Orange, NJ 07018 ? Phone: 718-***-****

Email:*.******@*****.***

A polished customer service professional with exceptional communication and

organization skills. Proven track record for meeting deadlines and quality

performance. Self-starter and dynamic team player that works well with

others, and requires minimum supervision.

Summary of Qualifications

. More than 10 years of successful courier Service

.

Proven ability to lead effective courier teams.

. Familiar with all aspects of customer service relations.

. Quality control and operational efficiency.

. Hard working, able to multi-task effectively.

. Excellent Project Management Skills

. Experienced in dealing with all kinds of customers

. Proven record for coaching courier employees

objective

A Courier or Supervisor position in which skills in super, management, food

and beverage, and Dietary Assistant would be an asset.

Professional Experience

EASTGATE REALTY ASSOCIATES, New York, NY

6/2011- Present

Super

< Maintains the corridors, mop and sweeping.

< Maintains the lobby.

< Paintings lobby and bellman stand.

ELEMENT WESTIN HOTEL, New York, NY

10/2010 - 6/2011

Food and Beverage

< Responsible for planning menu, promotions and events.

< Check Restaurant on a daily basis to ensure cleanliness, high quality

food and food preparation.

< Supervise check or credit policies and procedures and cash handling.

< Price out of all menus for catering, room service and restaurants.

< Maintain cost control for food and beverage department.

< Constantly seeking new ways to improve customer service.

< Acknowledge all customers and ensure 100% floor coverage

< Strong ability to solve practical problems effectively with internal and

external customers.

PHILLIPS INTERNATIONAL, New York, NY

9/2011- 12/2011

Management

< Maintains the corridors, mop and sweeping.

< Maintains the lobby.

< Paintings lobby and bellman stand.

TNT EXPRESS, Long Island City, NY

4/2009 - 10/ 2010

Courier

< Accepted the parcels from the customers and recorded necessary details

such as weight, content, destination.

< Received the couriers to be distributed and sorted them according to

suburbs and regions.

< Accurately loaded and unloaded company vehicles

< Provided detailed reports of the completed work to the supervisor on a

daily basis.

CLOVE LAKES NURSING HOME, Staten Island City, NY

12/2008 - 3/ 2009

Dietary Assistant

< Maintain neat, tidy and sanity work area with menus for nursing home

residents.

< Offered guidance in relation to food selection and preparation.

< Acted as a liaison between clients and the dietician to develop a plan

for dietary services and present disease.

HALLUM GELZER, III

Page 2

DHL WORLDWIDE EXPRESS, NEW YORK, NY

6/1998 - 12/ 202008

Courier

< Functioned as a liaison for daily customer interaction.

< Accurately loaded and unloaded company vehicles

< Picked up, transported and delivered items and materials from various

locations both internal and external.

< Ensured that sensitive or confidential packages were delivered safely

and securely to their proper destination

< Performed clerical duties such as typing, making copies and maintenance

of customer files.

Education

Mercy College

Lafayette High School

New York, New York

Brooklyn, New York

Business Management (1997 - 1998)

High School

Diploma (1992 - 1996)

COMPUTER SKILLS

Typing (40wpm) Word, Excel, PowerPoint, and Access, Internet Navigator

Ability to handle multi-task jobs ? Work well under pressure ? well

organized ? Analyze and Solve Problem

Microsoft Word ? Windows Applications ? Internet Knowledge ? Data Entry

REFERENCE UPON REQUEST

Contact this candidate