Experienced Customer Service and Sales Representative

Kenneth Eangleheart Sr.

P.O. Box *****, Tempe, AZ 85285 602-***-**** *******.*************@*****.***

Objective

Seeking a professional position in a work environment that will allow me to utilize the customer

focus and communication skills I’ve gained through over ten years of insurance industry

experience, attain new skills and grow within a professional company environment.

Current Resident Producers License No., _ 172383 .

Employment History

Nov. 2014 – Present, Aerotex Professional Services.,

Contractor, Insurance

This position currently working for QBE, Insurance is responsible for updating and verifying

lender placed homeowners’ insurance policies.

Dec. 2010 – Aug. 2014, The General Insurance Co.,

Sales Associate

This position required quoting and selling personal lines policies to potential customers. I also

performed frontline underwriting duties per new customer and policy guidelines.

Mar. 2007 – Dec 2010, Balboa Insurance

Team Lead, Customer Service Department

I provided technical expertise and guidance for both internal and external customers. I was

responsible for resolution of complex customer issues through proactive handling of challenging

escalated calls. I also worked directly with and advised supervisors of all situations that required

management level decisions per covered and uncovered guidelines.

As a Lead Service Representative I assisted new representatives on various types of inbound

calls. Addressed system issues and assisted with teaching and implementing policy guidelines

Aug. 2005 – Mar. 2007, American Commerce Insurance Co.,

Customer Service Representative

Quoted and updated client accounts and resolved complex problems experienced by other service

representatives. I also worked closely with managers to address system issues and administer

policy guidelines.

Nov. 2003 –Jun. 2005, Progressive Insurance

Direct Sales and Lead Service Representative

This Direct Sales position required quoting new policies and servicing existing policies, front

line underwriting duties and customer service.

June 2008 – July 2011, Cherry Lounge Nightclub (Part-Time)

Assistant Manager (part-time) and VIP host

Assisted managers with setting up bar service and waitress coverage for guests.

Monitored patrons and staff to ensure club rules and guidelines were being followed.

Also assisted with issues involving security.

References furnished upon request

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