Manager Customer Service
Resume:
Erik T. Nelson
Valencia, CA 91354
********.**@*****.***
Operations Manager, Transportation Manager, COO
Experienced transportation and operations manager who is well-versed in a
multitude of different areas of commerce and logistics. Recruited, trained
and supervised employees at every stop and has numerous recommendations
that are available upon request. Seeking employment as an operations
manager, transportation manager or Chief Operating Officer all of which are
positions that utilize and depend on the following areas of expertise:
AREAS OF STRENGTH AND EXPERTISE
Employee Development Process Implementation Project Management
Team Management Strategic Planning & Cross-Functional Skills
Performance Tracking Analysis
Logistics Software
Proficient
PROFESSIONAL EXPERIENCE
Medical Waste Services/e-Recycling of California January 2010 to Present
Operations Manager
Oversees the day-to-day operations of a medical and electronic waste
collection, hauling, and processing company.
Duties:
. Visiting customers and customer sites to evaluate and resolve safety
issues and seeking service alternatives when necessary.
. Training and developing workforce while maintaining a clean and safe work
environment that adheres to the guidelines set by OHSA.
. Responsible for multiple employees including nine drivers, two office
staff members, a plant crew of five and four other offsite employees on a
daily basis.
. Responsible for applying for and maintaining city, state and federal
waste, business and operating permits.
Enserv West, LLC November 2006 to January 2010
Operations Manager
Managed the day-to-day operations of a medical waste and hazardous material
hauling company.
Duties:
. Recruited, hired and oversaw the training of drivers and laborers.
. Took bids on contracted services such as trucking and warehouse
equipment, janitorial duties, and building maintenance.
. Directed the daily activities of a driver base of five and an office
staff of three.
. Created and maintained fiscal budget for all California locations.
Waste Management March 2004 to October 2006
Route Manager
Managed a fleet of 127 drivers and their trash collection routes along with
monitoring driver and laborer performances.
Duties:
. Participated in ride-alongs to monitor driver safety and productivity as
well as coaching the drivers in correct practices.
. Planned, distributed, monitored and followed up on daily route
assignments to ensure service was both to customer and company
satisfaction.
. Resolved safety, service and other operational problems by collaborating
with the sales, service and maintenance divisions within The Northern Los
Angeles district.
Stericycle, Inc. August 2000 to March 2004
Transportation Supervisor
Managed a fleet of Class A and B drivers in maintenance departments across
the Northern Los Angeles district.
Duties:
. Hired and trained over 75 employees in Federal Motor Carrier Safety
Regulations and OSHA safety requirements
. Monitored all supervisory disciplinary action and performance review
documentation for the district.
. Successfully developed more effective distribution and transportation
through creative and out-of-the-box management methods resulting in a
more cost effective and safer work environment.
. Worked closely with customer service department on constructing and
implementing seamless business practices.
EDUCATION AND TRAINING
High School Diploma, Saugus High School, Saugus, CA, 1986
PROFESSIONAL CERTIFICATIONS
OSHA Forklift Certified
Commercial Class A License
2005 Route Manager Excellence Award-Houston, TX
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