Customer Service Management

Mohammad Ijaz Khan

* – **** Kingston Road Scarborough, On, M1E2M9

*********@*****.***

Phone: 416-***-**** Cell: 647-***-****

Objective: Looking position as accounting and or payroll /data entry clerk

Profile: CDI college diploma in accounting and payroll, A highly-motivated, productive and customer-focused team player with strong

communication, interpersonal, organizational, time management, analytical and problem solving skills. Reliable and dedicated

with the ability to grasp and apply new procedures quickly; organize and prioritize tasks to meet deadlines and adapt readily to new

challenges

Skills

• Accounting and payroll using QuickBooks and sage 50.

• MS-Words and Excel

• Validating and processing Invoices

• Scanning and record keeping, making barcodes printing labels.

• Running reports.

• Computer system trouble shooting, both software and hardware

• Validating and processing Invoices

• Effective communication skills

• Effective time management and prioritizing

• Decision making skills

• Effective customer service skills

Work Experience

RTV- Liaison: 2008 - 2013

Genco – Best Buy Canada, Brampton, ON

• Investigated and processed all store and vendor claims

• Liaised with Best Buy and Future Shop vendors and manager for all enquiries.

• Utilized spreadsheets for documenting claims

• Conducted systematic and physical research for all financial adjustments requests from stores

• Ran daily reports using Excel Software and provided to upper management

• Maintained and executed yard management program to effectively schedule inbound trailers and related activities

Mohammad Ijaz Khan

9 – 4305 Kingston Road Scarborough, On, M1E2M9

*********@*****.***

Phone: 416-***-**** Cell: 647-***-****

• Maintained inbound and outbound trailer log which was pivotal in approving all transportation invoices

• Participated in auditing claims and generating reports for top management

Product Tester: 2003 –2008

Genco – Best Buy Canada, Brampton, ON

• Conducted in Depth Testing of both Hardware and Software of consumer electronic products

• Assembling computer hardware parts etc

• Documenting key operational processes and checklists

Other work experience:

o Working as volunteer with Islamic foundation and filing taxes for individuals from 2013 till date

o General banking experience relating to accounting / payroll and HR from back home from 1995-2002

Education

• Diploma in accounting and payroll from CDI College

• Level 1 & 2 of Computer Hardware Technician Scarborough Training center

• Bachelor of Science from back home

Contact this candidate