Customer Service Health Information
Resume:
Marta Lopez
** * **** **. #*** Layton, UT *****
**********@***.****.***
1. To obtain a Director or Manager position in the Health Information Management field.
Objective
B.A. Degree in Health Information Administration 2014
Education
Weber State University, Ogden, Utah
2012
A.A.S Degree in Health Information Technology
Weber State University, Ogden, Utah
RHIT
2010
Completion of C.N.A Certification
Davis Applied Technology Center, Kaysville, Utah 1996
General Education
University of Utah, Salt Lake City, Utah
Career History & Accomplishments
HIM Supervisor, University of Utah Hospital and Clinics. 2012
Present
1. Work directly with IT and the Director of Health Information to develop and
implement an optical recognition program for scanning documents into EPIC.
2. Supervise 14 FTEs at the Retention Center for the Health Information department,
consisting of scanning, filing, and archiving teams.
3. Increased productivity in the scanning team by 50%
4. Organized and coordinated the move of over 100,000 charts from the hospital to
the retention center for permanent storage.
5. Manage the scanning of over 70,000 pages per week with a 97% turn around time
of 24 48 hours of receipt.
6. Update chart requests and scanning workflows to adjust to the business needs of
the hospital and community clinics.
7. Troubleshoot workstations and network lines in the department when a problem
arises or connection is lost.
8. Member of the Patient Forms Committee responsible for standardizing the
creation and use of patient forms.
9. Hire and train new employees.
10. Release of information for archived charts.
11. ICD 10 Trained
12. Assisted in the creation of department policies and procedures.
13. Supported the Outpatient and Inpatient departments with designing new
workflows to scan documents into EPIC during the transition from Cerner to Epic.
Documentation Analyst, University of Utah Hospital and Clinics. 2012
1. Responsible for updating the Master Patient Index for the hospital.
2. Lead the identity team in merging and unmerging wrong patient charts.
2. Managed the duplicate patient queue in order to resolve identity cases or problems
with patients that have multiple medical record numbers.
3. Update patient status and demographic information.
4. Perform chart correction, chart analysis and physician deficiencies.
Health Information Specialist, University of Utah Hospital and Clinics. 2011 2012
• Provided customer service to patients face to face and over the phone.
• Responsible for fulfilling release of information requests from providers for direct patient
care.
• Use of EPIC and Powerchart EHRs to look for records requested by patients and
providers.
• Request charts and file back charts using terminal digit filing system
5.
Certified Nurse Assistant, Caregiver Support Network 2008 2011
Assisted patients in their homes with activities of daily living.
•
Developed good scheduling skills, and good attendance history
•
Completed patient charting and tracking of daily visits
•
Work closely with RNs to provide patient care.
•
Follow RNs and provider’s instructions for special procedures
•
Work on call during the weekends to cover for people calling sick
•
2004 2008
Verizon Wireless, Assistant Retail Sales Operations
Perform store inventory on a monthly basis
•
Responsible for training new staff
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Update marketing information
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Resolve customers billing issues, and provide technical support for mobile phones.
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Work as a backup sales agent when necessary
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Perform opening and closing store procedures
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Language Line Services, Senior Language Interpreter 1998
2011
• Provide over the phone interpretation for Spanish speaking customers
• Knowledge in medical terminology, insurance, legal cases, and general business.
• Test other interpreters, provide feedback and training.
Skills
Bilingual Spanish
•
RHIT Certification
•
Microsoft Office applications
•
Adobe Acrobat
•
EPIC
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Cerner
•
3M encoder
•
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