Customer Service Manager

Cushena Woods, RMA

**** ******* ***** **

Maryland Heights, MO. 63043

314-***-****

******@*****.***

Objective: To obtain a position in a progressive facility that will allow me to gain knowledge and experience while utilizing my skills and education.

Skills:

-Superior Customer Service

-Skilled in Microsoft/Excel/Word

-Exceptional Communication and Organizational Skills

-Strong Interpersonal Skills

-Experience with EMR/Epic/APRIMA/NEXT GEN

-Experience with multiple line phone systems

Education:

08/2008 to 08/2009 Missouri College Brentwood, MO

Medical Assistant Program, Diploma

Professional Experience:

Earl C Beeks Pediatrics

06/2009 to 04/2011 then 12/3/2012 to 03/2015

8420 Delmar Blvd St. Louis, MO. 63124

Phone: 314-***-****

Office Manager: Ilean Stokes

My duties included customer service, cash handling, took vitals, greeted patients, assist in suture removal, assist with removal of foreign bodies, administered injections, answered multi- line phones, inventory and order supplies, cleaned and stocked exam rooms, performed audiology and vision test, verified insurance, performed ekgs, assisted with billing and coding, trained student interns, performed nasal and throat swabs for testing, performed capillary finger sticks, and many other duties .

SSM Glennon Care at DePaul

05/2011 to 11/2012

12255 DePaul Dr. Bridgeton, MO 63074

Phone:314-***-****

Office Manager: Kelly Bradford

My duties included assisting multiple physicians in any procedure or exams, customer service, greeted patients, took vitals, administered medications, gave injections, assist in catheter placements, processed labs and specimens, scheduled appointments, performed audiology and vision test, telephone triage, assisted with breast feeding techniques, refill prescriptions,performed ear irrigations, used EMR and EPIC, prepared and cleaned exam rooms, and many other duties.

Wal Mart

07/2004 to 07/2008

11900 St. Charles Rock Rd St. Ann, MO

Phone 636-***-****

Human Resources: Anita Strong

My duties included customer service, cash handling, operated cash register, price changes, pierced ears, schedule employee s schedules, performed layaway audits and sales, inventory control, opened and closed jewelry department, changed watch batteries and bands, and many other duties.

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