Customer Service Representative
Resume:
KEDMA BOISROND
Wellington, FL *3414
**********@*****.***
Highlights
High customer service standards
Employee relations specialist
Strong problem solving ability
Negotiation competency
Troubleshooting skills
Telecommunications knowledge
Experience
Florida Power & Light - West Palm Beach, FL
07/2005 to 09/2013
Business Specialist
. Maintains positive customer/client relations to improve upon our
quality of customer care and services.
. Researched billing issues such as misapplied payments, collection
accounts, transfer balances, and
miscellaneous fees.
. Improved upon customer focus initiative by providing timely and
accurate response to customers concerns and
complaints.
. Reply and provide written resolution to customer correspondence
received through web applications, email, by
letter.
. Cross-trained and provided back-up for other customer service
representatives when needed.
. Call center experience for eight years
Fidelity Federal - West Palm Beach, FL
05/2004 to 07/2005
Financial Services Representative II
. Balanced currency, coin, and checks in cash drawers at ends of shift,
and calculate daily transactions using
computers, calculators, or adding machine.
. Examine checks for endorsements and to verify other information such
as dates, bank names, identification of the persons receiving payments
and the legality of the documents.
. Receive checks and cash for deposit, verify amounts, and check
accuracy of deposit slips.
Crowne Plaza Hotel - West Palm Beach, FL
07/2003 to 10/2004
Guest Service Representative
. Answering a multi-line phone system and greeting and directing guests,
as well as staff questions.
. Review arrivals and departures, liaison with housekeeping for on check
outs, sleep outs and vacancies, provide
information to guests about hotel services and offers.
. Respond and take action on guest complaints and problems and receive
and acknowledge reservations and
cancellations.
Skills
Proficiency in Microsoft Word, Outlook, and 10-key calculator
Education
Florida Atlantic University - Boca Raton, FL 2009
Bachelors of Social Work
Palm Beach Community College - Lake Worth, FL 2007
Associate of Arts
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