Customer Service Sales

Robert W. Canady

*** ****** *** - ********, ** **501 - 310-***-**** - *********@*****.***

QUALIFICATIONS

A highly dedicated professional with a solid record of

accomplishments in Database Management,

Customer Service, IT Support, Training, Sales and Marketing in

environments that require outstanding Administrative,

Accounting, Research, Analytical, Interpersonal, Organizational

and Communication Skills.

A Leader and Motivator; manage ambitious projects from concept to

conclusion, effectively collaborating within cross-functional

initiatives. Adept in Training and Team Building, applying

Company-Wide Resources to deliver Financial and Business results.

Identify and conclusively resolve persistent issues.

Highly entrepreneurial; apply a proactive, consultative, solution-

based approach in sales and marketing to turn leads and inquiries

into Closing Opportunities. Personable and Articulate; represent

organizations effectively in the public arena.

IT Literate: VAI S2K Enterprise Management, SQL, MS Server, Adobe

Photoshop Elements, Cute PDF Writer Pro, IBS AS400 Mainframe, RPM

Print Server (Hardware & Software), MS Office Suite.

Thrive in challenging, dynamic environments, within diverse

industries, applying the full range of proven capabilities, to make

key contributions to corporate profit improvement.

PROFESSIONAL HIGHLIGHTS

GNM Financial Services, Culver City, CA (1998 - Present)

Information Systems Technician

Optimize IT protocols for a targeted provider of business services

to sales and marketing companies in the office products industry.

Manage comprehensive organizational database in S2K Enterprise

software on IBM AS400, deploying Quiz and Quick reporting software to

maximize efficiency. Apply Visual Basic to publish and update

corporate catalogue.

Perform cost-effective accounting, including AR and taxation

protocols. Substantially improved revenues by revamping customer

database, updating and verifying contact information.

Train and mentor IT staff, as well as cross-functional personnel, on

an ongoing basis to enhance productivity while promoting

organizational citizenship.

West LA Music, Los Angeles, CA (1995 - 1998)

Pro Audio Sales Representative

Consistently exceeded quotas, consulting with high-profile clients in

the entertainment industry to meet exacting personal and professional

requirements. Advised on software and hardware systems, offering

comprehensive product knowledge. Negotiated sales of bulk goods to

overseas clients.

Mann Theaters, Culver City, CA (1992 - 1995)

Assistant Manager & Projectionist

Provided comprehensive personnel supervision, training employees in

theater sales and operations. Scheduled shifts and audited time cards;

designed and implemented efficient workflows. Position required

significant bookkeeping, cash handling and bank correspondence

functions. Selected to learn film projection from union professional

and to project films during non-union hours.

EDUCATION

GTS Learning, London, UK

Comp TIA A+ In Progress, 2014

AFFILIATION

Grevillea Town Homes, HOA, Lawndale, CA (2006 - 2013) President

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