Customer Service Medical
Resume:
Susan M Marsland
Cumberland, R I 02864
H – 401-405-021
C – 401-***-****
Experience:
**/**/**** – 09/11/20014
Marlborough Hospital
Supervisor of Registration / Admission
Staff of 16. Duties include running daily reports, training all new staff. Staff performances once a year, computer knowledge of Microsoft word, excel and outlook. Registering patients using Sorian and the meditech systems.
I have great customer Service skills, and extensive medical insurance knowledge. Organized staff meeting quarterly, attended all required classes and received certificates of completeness. Reported staff payroll electronically, wrote out the monthly schedule for all staff, including holidays and weekends for 24 hour coverage. Attended all required meetings.
06/03/2003 – 10/03/2004
UMass Memorial Medical Center
Supervisor of ED Registration
24 Hour coverage and 24 staff, duties include training of staff, running reports on a daily basis, reporting to Patient Access Director. Knowledge of Microsoft word and Excel spread sheets, medical health insurance billing.
07/1997 – 06/03/2003
Worcester State Hospital
Administration Assistant to the Administrator Director. Duties involved supervising 11 staff, in communications / Mail Room. Monthly consult reports, implemented work procedures to ensure effective and efficient operation of office workflow.
Managed Central supply, for all medical supplies and hospital equipment through appropriate venders.
Education – Doherty Memorial High School graduated
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