Customer Service Manager

CYNTHIA L LINK

Venice, FL *****

Phone: 440-***-****

****.*******@*****.***

Objective

I am an enthusiastic and highly motivated team player with extensive experience in providing

excellent customer service. I am confident that I will be able to provide fresh ideas to maintain high

occupancy and increase revenue for your property. I will represent your company with the integrity

and respect it deserves.

Ability Summary

Supervisor-schedule and assist residents, visitors, vendors, leasing and maintenance staff

Promoter-provide creative marketing ideas, incentives, and specials using internet, local business

contacts and all resources available in the area

Financial Duties-collect and post rental payments, monitor delinquency, process invoices, obtain bids

from contractors, and plan annual budget

Administrative-submit reports, enforce lease contracts, facilitate renewals, establish communication

with residents through memos and community activities

Problem Solver-resolve issues, follow up on maintenance requests, respond to situations as they

arise, provide outstanding customer service

Employment History

Property Manager

03/2013 -04/2015 Michael Saunders Sarasota, FL

Developed an exciting new role as Property Manager for the rentals division to coordinate the

maintenance requests for over 450 rental units in the Sarasota and Bradenton areas by establishing

procedures and goals to be accomplished on a daily basis

• Oversee a portfolio of 450 individual rental properties coordinating the maintenance and

cleanings for seasonal and annual units

• Provide outstanding customer service for owners and residents by responding promptly to

requests following up until all parties are completely satisfied

• Effectively manage staff by communicating clearly, developing a training schedule, giving

guidance and motivation thereby treating associates and residents with respect and concern

• Submit weekly property inspection reports, process invoices, facilitate renewals and draft

letters to owners and residents regarding community business

• Acquired several new vendors to provide exceptional service for our plumbing, electrical, pest

control, landscaping, pool service and appliance repairs.

• Conduct thorough inspections for all newly acquired properties to ensure all was ready prior to

move in and completed interim and drive by inspections for existing rentals. Document move

out inspections of annual and seasonal rentals for cleanliness and damages utilizing accurate

forms and photos.

• Set up maintenance filing system, entered detailed work orders in computer and processed

new vendor paper work

• Facilitate staff meetings to motivate and educate the agents and property managers and

generate ideas to market properties and increase revenue for owners

• Committed to exceeding the expectations of the clients by providing the ultimate customer

service experience

Property Manager

09/2012 - 02/2013 Lost Creek Apartments 11140 Lost Creek Terrace, Bradenton,

FL

Accepted a very challenging yet rewarding role as the Community Manager at the nicest and newest

property in Lakewood Ranch.

• Building and motivating a strong team by sharing my enthusiasm and experience

• Providing outstanding customer service to a demanding clientele

• Collecting and posting rental payments, processing invoices, planning and monitoring budget

guidelines

• Preparing and submitting marketing reports, delinquency reports and others in a time efficient

manner

• Inspecting the property daily to ensure cleanliness and proper maintenance

Property Manager

07/2009 - 07/2012 Grande Court Apartments North Port, FL

Successfully managed the daily operations of this community including:

Scheduling and supervision of vendors, leasing and maintenance staff, assisting whenever

•

necessary

• Escorted visitors, owners, and inspectors on tour of property

Submitted payroll, weekly reports, variance reports, etc. in a timely manner

•

Fulfilled all financial responsibilities such as posting rental payments, processing invoices and

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developing and adhering to annual budget guidelines

• Demonstrated the ability to provide excellent customer service to increase resident retention by

resolving issues and following up on maintenance requests

Implemented an aggressive marketing campaign utilizing a strong closing technique in which I

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organized open house events, networked with local vendors and businesses, established a

resident referral program, and used internet resources to promote the property and increase

revenue for the company

Property Manager

07/2008 - 07/2009 Garden Grove Sarasota, FL

Dealt with a variety of difficult issues every day while this community was in the process of being

renovated.

• Identified areas of property in need of improvement

• Coordinated maintenance staff, plumbers, HVAC contractors, electricians and other vendors to

turn units in a cost effective manner

• Tackled large scale renovation projects such as re-opening two pools and upgrading

landscaping

• Launched many creative marketing ideas to increase occupancy

• Strengthened the resident referral program

• Achieved amazing results in turning the property around

Surpassed expectations by making Garden Grove an asset to the neighborhood again

•

Property Manager

03/2003 - 03/2006 Selborne House Ellicott City, MD

Responsible for managing all areas of an active senior's community.

• Screened all applicants and current residents for eligibility and documented files *Consistently

received above average scores for state and local audits

• Completed financial duties consisting of posting rental payments, processing invoices and

monitoring budget to ensure effective cost expenditures

• Supervised staff and assisted as needed

• Scheduled cleaning, carpeting and painting vendors to turn units efficiently

Initiated a strong marketing strategy to increase occupancy.

• Enhanced resident referral program

• Organized monthly activities to increase resident retention

• Created a focus group on topics relevant to seniors.

Education and Training

Issuing Institution Location Qualification Course of Study

Anne Arundel Community College MD Associate's Degree Psychology

Arundel High School MD High School Diploma General High School Curriculum

YARDI Qualified

Tax Credit Certified

Fair Housing

Property Management Legal Seminar

Conflict & Confrontational Skills

Honors & Activities

Awards: MOST INCREASED REVENUE 2010 & 2011

SAFETY AWARD 2009, 2010, & 2011

References Available on Request

Contact this candidate