Customer Service Representative
Resume:
TONYA FEASTER BROWN
**** **** ****. ***. **, Charlotte, NC 28208 Home: 704-***-**** Tonya.Feaster -*****@****.***
Professional Summary
Qualified [Customer Service Representative ] with [3 ] years in fast-paced customer service and call center
environments. Personable and professional under pressure. Call Center Representative versed in customer
support in high call volume environments. Superior computer skills and telephone etiquette. Patient and
empathetic with extensive background in conflict resolution and customer care. I have expertise in delivering
support services. I have completed the National Career Readiness Certification and Phone Pro Certification.
Skills
Type 45 WPM E xcel (2010)
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10 key proficient Outlook
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Digital Persona and SAP Windows XP
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M S Widows (2010) Customer Service Interaction System
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Work History
Customer Service Assoicate, 0 5/2013 to Current
Novitex Enterprise (Pitney Bowes) – Charlotte, NC
l Mail Sorting, Imaging and Prepping.
l Ensure that all mail and packages are properly labeled for mailing with correct postage; utilizing automatic
postage meter machines.
l Open mail using the Opex 50/51 Mail Opener.
l Sort, deliver and pick up mail and packages according to established time frame(meeting deadlines).
l L ock Box Remittance Processing of checks
l Imaged batches into the Image System (TMS) after they are indexed. Accommodating to meeting tight deadlines and accuracy
Collection Agent, 0 9/2010 to 0 4/2013
Iqor Call Center – Charlotte, NC
l Answered an average of 70 calls per day.
l Relayed information in a concise and clear manner.
l While on the phone with the customer I would used multiple applications at one time, offering additional
services such as Electronic Billing, Budget Management and Direct Debit.
l I would take check over the phone and credit card payments.
l I would create an income spread sheet for payment arrangements for delinquent accounts.
l Remained calm, courteous and respectful at all times.
l Quickly understood and interpret the customers' needs and wants.
l I would often send emails and make courtesy phone calls to accommodate the customers.
Education
General Business Associates:
York Technical College - Rock Hill, S C
Accomplishments
I always received an 95% or better for phone quality each month.
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My customer service surveys are always high; allowing me to participate at management parties each
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month.
l I have successfully completed certification with the National Career Readiness and Phone Pro.
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