Customer Service Manager

Karen Pellizzari

Georgetown, ON

***********@*****.*** - 905-***-****

To obtain full-time position with your organization where I can utilize my knowledge, experience and

interpersonal skills

WORK EXPERIENCE

Independent Paralegal

QTS Paralegal - Georgetown, ON - 2009 to Present

Responsibilities

Intake of all customer information for review and comment on odds of prefered outcome.

Using tickler system keep up with all accounts that require attention. Stay in contact with clients.

Prepare all legal documentation and issue with the courts. Attend all court hearings.

Area's of law Contracts, Torts, Civil Litigation HTA,TPA.Mediation, Negotiation.

Accomplishments

I was successful with mostly all files. Some were just in need of Negotiation, so i guess i was successful.

Skills Used

Paralegal

Reading of contracts, draft changes.

Enforcement of contracts.

Customer relations

Negotiation

Mediation

Legal drafting of documents

Office Manager/Administrator

Stage West Express Inc - Bolton, ON - 1998 to 2009

Responsibilities

Responsible for all office employees, I paid close attention to the Accounts Receivable as that industry is cash

forward. Reviewed all contracts for work, make changes according to company policy. Fill in where needed..

Accomplishments

I was able to bring most clients to under 60 days>contracts reflected this change.

Skills Used

People management

negotiation

drafting of contracts.

Service Advisor

Georgetown Chrysler - Georgetown, ON - July 1993 to 1998

Responsibilities

Bring in all customer cars for service, write up work orders specifing what the problems are. Send all work

orders to tower for distribution to techicians. Del with techs to ensure proper fix to car, if there is extra work

required i was in contact with the customer to have work approved noting it on the work order. Review Invoices

contact customers for car pick up and receive payment for repairs.

Accomplishments

I won service writer of the month many times as i sold the most customer pay work.

Skills Used

Customer Service\

negotiation

fair practices

multitask

Service Advisor

Courtesy Chev - Olds, AB - 1987 to 1993

EDUCATION

Diploma in Paralegal Communications

Career Canada College

1998

SKILLS

Small Claims, TPA Highway traffic Act Civil Litigation ms office, etc.

ADDITIONAL INFORMATION

HIGHLIGHTS OF QUALIFICATIONS

• Licensed paralegal

• 12 years of Service Advisor experience on multiple makes of vehicles

• Skillful team leader, with over 10 years' experience in accounting field

• Detail oriented, works well under pressure

• Time management skills gained over

• Extremely motivated, diplomatic and punctual

Contact this candidate