Management Assistant

THOMA BOOTERBAUGH

*** ****** ****** **********, ******** 72764 H 479-***-**** C 479-***-**** *******@*********.***

SUMMARY

A detail-oriented and highly dedicated administrative professional with extensive expertise in executive

administration, office operations and management, associate and vendor relations, event planning, travel, schedule,

calendar management, reporting, program implementation, and process improvement. Leverages dynamic,

forward-thinking, and results-driven mindset to enable perpetually all levels of management to operate at

maximum efficiency. An adaptable and interpersonal top performer with an unwavering commitment to

excellence.

EXPERIENCE

CONSUMER TESTING LABORATORIES, INC., Bentonville, Arkansas

Executive Assistant, 2002-2015

Started as receptionist in Softlines Laboratory. Received promotions to positions of Administrative Assistant for

Human Resources department, Executive Assistant to Vice Presidents of Softlines and Hardlines, and Executive

Assistant to President, Senior Vice President of Operations, and Executive VP of Administration and Information

Systems. Prepared weekly numbers reports on state of business and daily performance reports of various types.

Managed booking of company travel, both domestic and international, for company worldwide. Oversaw companies

badge access and alarm entry systems as well as updating associate and vendor access to all of Arkansas facilities.

Planned and coordinated efforts for companies’ annual holiday luncheons as well as secured monthly recognition

awards. Reviewed and maintained executive calendars for multiple executives and scheduled meetings for executives.

Procured a new access system, providing centralized security and allowing all facilities to use same system

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and same access cards for any building. Saved company over $25,000 annually.

Negotiated and assisted in securing, updating, and monitoring all cell phones. Provided a single point of

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contact for vendor and associates.

Created and designed PowerPoint presentations for client meetings.

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Provided Human Resources with associate reports involving anniversary, birthdays, and benefit eligibility

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on a monthly basis. Tracked all new and additional employee data weekly for Receptionist updates.

CLAIMS MANAGEMENT, INC. (Division of Walmart Stores, Inc.), Rogers, Arkansas

Liability Claims Adjuster, Trainer, 1992-2001

Served as liability claims adjuster handling customer accidents at Walmart store locations throughout U.S.

Provided to stores training, support, and guidelines on policies on all accident claims. Communicated with an

oversight insurance company for audit and claim procedures. Managed a team of six adjusters to handle daily

claims averaging approximately 100 a month. Functioned as a Dale Carnegie Graduate Assistant providing training

to home office associates on “How to Win Friends and Influence People.” Completed a certified Walmart paralegal

program and worked with attorneys on litigated claims in house. Successfully completed Walton Institute training

sessions in management, people management, P&L, and team building. Completed all Franklin Covey training on

Time Management and the “7 Habits of Highly Successful People” and then facilitated in-house corporate training

for retail, banks, and transportation industry in Bentonville.

EDUCATION

UNIVERSITY OF ARKANSAS, Fayetteville, Arkansas

Bachelor of Science and Education, Secondary Education Speech and Drama, 1983

Thoma Booterbaugh, 2

CERTIFICATIONS

Franklin Covey Time Management Facilitator, 1996

Franklin Covey 7 Habits Facilitator, 1996

LICENSURE

Notary Public State of Arkansas, through 2020

PROFESSIONAL DEVELOPMENT

Walmart Paralegal Course, 2001

AFFILIATION

Arkansas Communication and Theater Arts Association (ACTAA), Lifetime Member

COMPUTER SKILLS

Microsoft Office Suite, ADP, Franklin Covey Software, Proprietary Software for Walmart (RetailLink, HOST), and

CTL

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