Customer Service Assistant

Bridget Marie Radice

** ******* *****

Hamilton, NJ 08610

609-***-****

Email: *************@*******.***

PROFESSIONAL EXPERIENCE:

* *** ******** ******* - ********, NJ 2007 -

Present

Co-Owner /Office Administrator

Residential & Commercial Cleaning Service

. Manage cleaning service

. Business expenditures

. Accounts Payable and Accounts Receivable

. Banking (deposits and bank account reconciliation)

. Billing

. Calendar management

. Supervise staff

. Prepare brochures for advertising

. Create and update website

. Prepare estimates for potential customers

. Meet with potential customers

2

3 Horizon NJ Health - West Trenton, NJ

Executive Assistant to Vice President 2006 - 2007

. Managed calendar in Lotus Notes

. Monitored and reviewed Vice President's e-mail for priority

information and meeting requests as directed

. Arranged corporate travel and meetings by developing itineraries and

agendas; booking transportation; arranged lodging and meeting

accommodations

. Monitored, tracked and processed expense reports

. Exercised sound judgment and discretion of a highly confidential

nature

. Prepared materials for management presentations

. Served as a liaison/coordinator for special projects and workgroups

. Tracked budget expenditures and assisted in budget preparation

. Monitored compliance with regulatory reporting requirements on a

quarterly basis and reported results using scorecard and report card

formats

. Tracked employee attendance at compliance training sessions and

prepared a quarterly report of results

. Assisted and followed up with Horizon employees to make sure they have

completed all mandatory web based courses

Princeton HealthCare Management Services - Princeton, NJ

Executive Assistant to Executive Director

2005 - 2006

. Managed calendar in Outlook

. Handled business finances, including reconciling the executive's AMEX

account and created and submitted expense reports

. Proactively provided appropriate follow-up and reminders to executive

staff of approaching deadlines

. Maintained attendance records for department

. Prepared, coordinated, developed slide presentations, charts and

graphs for presentations

. Administered and monitored budget to ensure accurate entry of expenses

and adherence to budget

. Established and maintained departmental employee files, records and

contracts

. Prepared invoices for payment

. Purchased office and medical supplies for the department and outside

doctor's offices

Gagliano & Associates, CPA - Bloomfield, NJ

Executive Assistant/Office Manager 2002 to

2005

. Heavy calendar management, including the scheduling of professional

and personal engagements

. Scheduled conference calls and meetings

. Processed expense reports

. Handled business and personal finances

. Worked with highly sensitive and confidential information

. Payroll time sheets and employee entitlements (vacation, personal and

sick days)

. Interviewing

. Employee quarterly reviews

. Accounts Payable and Accounts Receivable

. Banking (deposits and bank account reconciliation)

. Provided current agendas and necessary materials prior to meetings

keeping executive informed of time/date/location changes of meetings

. Completed projects and special assignments by establishing objectives;

determining priorities; managing time and progress

. Produced PowerPoint presentations, statistical reports, financial

statements, graphs and charts for presentations and meetings

. Maintained all office supplies/inventory/facility management

Global Crossing - Madison, NJ

1 Executive Assistant to Senior Vice President

2000 to 2002

. Effectively managed complex and frequently changing business calendar

. Scheduled meetings, teleconferences, web casts, interviews and ensure

all details (AV, food and beverage and meeting rooms) were managed

. Monitored and reviewed executive's e-mails for priority information

and meeting requests as directed

. Arranged complex and detailed travel plans and itineraries for

domestic and international business travel

. Prepared executive for meetings by organizing materials, agendas and

generated sophisticated PowerPoint presentations, graphs or charts

using various MS Office software

. Processed expense reports

. Typed detailed proposals/specification documents

. Handled a high degree of confidential information on a daily basis

with discretion and professionalism (i.e. payroll, layoffs, reviews,

raises, budget analysis reports, projects)

. Administered and monitored budget to ensure accurate entry of expenses

and adherence to budget

KING MORTGAGE - Clifton, NJ

Administrative Assistant

1995 to 2000

. Facilitated the effectiveness of two mortgage brokers

. Scheduled and maintained appointments and meetings

. Prepared materials for meetings and followed up on action items

. Purchased office supplies

. Maintained client contact database

. Processed expense reports

Hoffmann-La Roche, Inc. - Nutley, NJ

Administrative Assistant 1990 to 1995

. Provided confidential administrative support for the Clinical

Operations Manager and Clinical Operations Associate for the Oncology

and Virology Therapeutic areas

. Scheduled meetings, teleconferences and coordinated travel

arrangements

. Prepared grants, check requests, expense reports, invoice payments and

other miscellaneous corporate forms

. Processed drug shipment orders

. Prepared documents for the start-up and close-down of studies and

maintained constant contact with field monitors and investigators for

in-house issues for the duration of the study

. Assisted with telephone coverage

. Ordered office supplies

Skills AND ABILITIES:

. Pleasant and professional demeanor

. Proactive and the ability to think out of the box

. Exceptional organizational and interpersonal skills

. Results oriented team player

. Ability to multi-task and work independently

. Maintain the highest level of confidentiality

. Extremely accurate dealing with financial data

. Excellent customer service skills

. Ability to manage time and prioritize multiple projects

. Strong attention to detail and high sense of urgency

. Able to balance competing priorities and tight deadlines

. Polished telephone, interpersonal and writing skills

. Energetic, self-motivated, patient and diplomatic

. Strong work ethic and ability to work in fast-paced, high pressure

executive setting

. Strong computer experience (Word, Excel, PowerPoint, Outlook, Lotus

Notes, QuickBooks, Goldmine and Internet Research)

. Type 80 WPM

Contact this candidate