Customer Service Manager

Saima afroze

**-**, ***** ******, *** Gardens, Apt 3G, New York

***** 1-347-***-**** *******.******@*****.***

OBJECTIVE:

To contribute in an organization with outmost effort and motivation,

utilize my knowledge and skills to add value to the institution and

explore potentials. Committed to maintain high quality standard and

performance.

EDUCATION:

University de Toulouse II Le Mirail, France Malaysia

March 2013

Taylors University, Malaysia (Dual Degree)

Master in International Hospitality and Tourism Management

CGPA: 15.57/20.00

Independent University of Bangladesh (IUB) Dhaka, Bangladesh

May 2011

Bachelor of Business Administration, BBA

Recipient of Vice Chancellor's and Dean's list award

Recipient of University Scholarship

CGPA: 3.77/4.00

UNIVERSITY CURRICULUM (Toulouse):

Financial Management, Managerial Economics, Strategic Marketing,

Quantitative Data Analysis, Strategic Management for Managers,

Hospitality & Foodservice Engineering, Strategic Human Resource

Development, Research Methodology, International Law.

COLLEGE CURRICULUM (IUB):

Probability and Statics, Business Mathematics, Management Accounting,

Finance Management, Mass Communication, Principles of Managements,

Business Law, Micro and Macro Economics, Strategic Management,

International Marketing, Customer Behavior, Human Resource Management,

Creative Advertising, Product and Pricing Polices

WORK EXPERIENCE:

Administrative Officer at Farmers Dairy Farm Ltd. Queens,

New York Current -

Daily Administrative work, Creating Invoices, Cross checking

Invoices and Tickets for different routes, Printing and

submitting Invoices, customer service.

Manager at Sprint Queens, New York

Aug. 2013- May 2014

Store management, customer management, supervise related sales support

systems, provided unrivaled service to retain and to attain new

customers, training new employees, ensure attainment of sales

objectives, in charge of cashing in and cashing out daily sales

revenue.

Cashier at House and Home Manhattan, New York

July 2014 - Sep 2014

Cash handling, Customer Support, Customer service

Master's internship at Ruemz Hotel Malaysia June

2012 - Nov. 2012 Intern as an Assistant Manager

. Supervisor in front desk, food and beverage, housekeeping

departments, supervising operations and daily activities, resolving

customer complaints, cashier closing, night shift auditing,

customer satisfaction, training new interns

Lead Event Manager

2011 - 2012

. Managed different corporate events and programs

. Budgeting, Decision making, designing, organizing, assigning task

to other members, team management, hosting

Taylor's University, Finance Department Malaysia

Nov. 2011 - Oct. 2012

Financial Assistant

. Transferring bond deposits, cross-checking accounts of students,

. In charge of checking defaults and eligibility

. Answering inquiries

Apollo Hospitals, JCI Accredited (USA Standard) Dhaka, Bangladesh

Jan. 2011 - Oct. 2011

Executive - HR (Training and Development)

. Ensuring efficient training and development activities

. Lead orientation trainer, organizer of trainings, administrator of

performance management system, event manager

Beacon House, Coaching Center Dhaka, Bangladesh

2008 - 2009

Tutor for English medium students

Fashion designing and marketing own designed clothes

COMPUTER SKILLS:

. Office Programs of MS - Word, MS - PowerPoint, MS - Access &

Outlook

. Graphics: Adobe Photoshop

. Opera System

. SPSS

. MMS

INTERESTS:

. Studying, doing creative works, managing events, fashion designing,

driving, traveling, sports cars

LANGUAGE SKILLS:

. Proficient in speaking English, Bengali, Hindi, Urdu, Bhasa

Malaiyu, French (on progress)

WORK AUTHORIZATION:

GREEN CARD

REFERENCE:

Mr. Sarath N. Jayasingh Dr. Phil

Christian Khal

Director HR Lecturer

Apollo Hospital, Bangladesh Taylor's

University

Contact number: 0118801730032992 Contact: +601********

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