Customer Service Manager
Resume:
MAYEZ N. HAIDER *******@***.***
Operations/Production Manager
Demonstrate Global Business Acumen and Expertise in High Tech Manufacturing Environment
Recognizing Trends and Identifying New Product Lines to Grow the Business & Remain Competitive in the Marketplace
Expertise in Strategic Planning, Cost Containment, High Performance Team Building and Superior Customer Service
Seeking an Office Operations Management/Production Position that will capitalize on my initiative, versatility and loyalty, combined
with my proven track record of dependable performance in managing multiple responsibilities ––streamlining daily operations, building
high performance production and sales teams, and meeting the demands of a competitive marketplace.
Areas of Expertise:
• Hiring, Training, Evaluating and Supervising Employees and Handling HR Functions, Record-Keeping and Compliance
• Establishing Innovative Policies, Procedures and Programs to Support New Product Development and Marketing
• Streamlining Workflow and Building a Culture of Excellence and Team Spirit to Increase Productivity
• Creating ACT! Client Database and utilize Sage eMarketing to Maintain 100,000+ Contacts
• Facilitating Vendor Relationships and Negotiating Pricing with Local Suppliers for Packaging, Parts & Equipment
• Managing Logistics / Shipping & Receiving and Documentation for Importing / Exporting throughout Europe and Asia
Key Strengths and Core Values:
• Outstanding Leadership based on Core Values of Integrity, Fairness, Loyalty, Accountability and Exemplary Work Ethic
• Quick Study in New Technologies; Strong Business Acumen with Ability to Resolve Issues and Exceed Expectations
• Articulate and Influential Communicator able to Build Collaborative Teams and Direct Multiple Project Engagements
• Culturally Astute, Well-Traveled throughout Europe, the Middle East and Asia; Bilingual Fluency in Arabic and English
PERIPHERAL MANUFACTURING, INC. - Denver, Colorado 1993 to 2014
Operations Manager (2004 to October 2014
• Directed all daily operations of the company including supervision of 25 highly trained full / part -time employees. Managed all
sales order processing, purchasing transactions, A/P, A/R and invoicing using (QuickBooks Pro).
• Marketed the Aero-k® product line consisting of fully integrated fire suppression / detection systems designed to protect high
value assets including large server storage racks, computer rooms, telecommunications and big data centers.
• Facilitated successful working relationships with vendors, construction and technology companies; prepare quotations for
Commercial & Government clients, oversees two GSA contracts including administration, negotiation & compliance.
Production Manager (1994 to 2004)
Promoted to head the Production Department and supervise 12 employees in production operation involved in recycling disk pack s,
computer tape drives and diskettes in a clean lab environment. Set up new workstations and maintained all duplicators and certifiers;
oversaw daily troubleshooting and maintenance on equipment to minimize downtime. Ensured Quality Control.
• Instrumental in maximizing cost / labor efficiency in all production areas to increase productivity and prioritize workflow.
Assembler (1993 to 1994)
Assembled and inspected the quality of disk devices at the Company’s manufacturing location in Costa Mesa, California. Ensur ed
highest quality output to strict tolerances in accordance with ISO 9001 and GMP standards.
EDUCATION
COMMUNITY COLLEGE OF AURORA - Aurora, Colorado
• Cisco Certified Network Professional (CCNP)
• Cisco Certified Network Associate (CCNA) Routers / Servers
METROPOLITAN STATE UNIVERSITY - Denver, Colorado
• Computer Information Systems & Programming
FULLERTON COMMUNITY COLLEGE - Fullerton, California
Associate of Arts in Architecture 1995
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