Customer Service Office

Jennifer Downing

*** **** ***** ****** • *B • New York, NY 10034 Phone: 917-***-**** • Email: **********@*******.***

OBJECTIVE: Seeking a customer service position in an organization where I can utilize my experience in customer

relation and my education, with opportunities for professional growth and development.

SKILLS

• Highly organized and methodical with strong time management

• Prioritizing and multitasking capabilities

• Amicably and professionally with individuals and groups on all levels

• Bilingual – Fluent and literate in English and Spanish

• Proficient in Microsoft Word, Excel, and Power Point

EXPERIENCE

Sav-On Process Service Company 6/2013-1/2014

Mail Clerk

• Pulled mail out of their filing area to label and prepare

• Filed different types of mailing documents by boroughs and attorneys

• Calculated the weight of each piece or package of mail to then distribute to the post office

Priority Staffing Solutions Agency 4/2005-12/2010

Receptionist

• Operated telephone switchboard to answer, screen, or forward calls

• Obtained clients information and entered documentation in system

• Filed and faxed documents

April Printing Company; New York, NY 3/2008-12/2009

Receptionist

• Labeled and packed delivery parcels

• Operated telephone switchboard to answer, screen, or forward calls, providing info,

• Heard and resolved complaints from customers or the public

• Collected, sort, distribute, or prepare mail, messages, or courier deliveries

• Filed and faxed documents

PIUS XII Youth and Family Services Administrative New York, NY 10/2007-1/2008

Intern – Social Service Agency

• Processed incoming applicant, obtained and took information

• Determined needs for services and referrals to entitlements and inter-agency programs

• Collected and entered documentation

• Recorded and managed high volume messages

Metropolitan Council on Jewish Poverty 4/2006-7/2007

Receptionist

• Operated telephone switchboard to answer, screen, or forward calls, providing information, taking

messages, or scheduling appointments.

• Greeted clients entering establishment, determined nature and purpose of visit, and direct or escort them

to specific destinations.

• Heard and resolved complaints from customers or the public.

• Received payment and record receipts for services.

• Distributed mail and other articles through out the facility.

EDUCATION & TRAINING

Bronx Community College/City University of New York 2011

Certified Medical Office Assistant 2013

John F. Kennedy High School 2004

Awarded General Educational Diploma

Curriculum: Office Management, Business English and Math, and Microsoft Office

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