Customer Service Manager

DIANA CALDERA

An experienced Marketing Manager seeking to combine academic and professional experiences in

both the Marketing and Hospitality industry.

CONTACT INFORMATION

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***-** ** ****,

Briarwood, NY 11435

Mobile: (917) 943 - 2250

Email: *************@*******.***

LinkedIn:

https://www.linkedin.com/in/DianaCCaldera

WORK EXPERIENCE

MARKETING MANAGER

Higher Edge Marketing Services/The Princeton Review (New York, NY)

November 2007 – present

Client Services Management and Sales Follow-Up with colleges/universities and agencies

Online Ad publishing, implementation and ad reporting to clients and Sales team

Print Ad material collection for Book Publishing Team and approve PDFs prior to print

Write/Create Editorial content for e-Newsletters and e-mail marketing campaigns for

PrincetonReview.com and PoetsandQuants.com

E-Mail Campaign set-up

Represent company at client conferences and social events

Create banner ads for clients

Social Media and Video button publishing on School Profiles

TAX PREPARER

Jackson Hewitt Tax Service (Corona, NY)

December 2005 – February 2006

Annual tax preparation for clients

Data entry and client file organization

Direct mail and phone follow-up with clients for arrival of tax refund checks, letters, and company

promotions

EDUCATION

BACHELOR’S DEGREE IN BUSINESS ADMINISTRATION – MARKETING

Pace University (New York), 2008

CERTIFICATE IN RESTAURANT OPERATIONS

NYU School of Professional Studies (New York), 2010

CERTIFICATE IN EVENT AND MEETING MANAGEMENT FUNDAMENTALS

Event Leadership Institute (New York), 2015

SKILLS

Online Ad Publishing (Revive, Ektron, DoubleClick For Publishers)

HTML and Email Marketing (Contactology, Ad Tags, HTML Codes)

Content Writing/Editorial (e-Newsletters, campaigns, brochures)

OTHER SKILLS

Fluent in English and Spanish, French (Intermediate Level)

Event and Wedding Planning Knowledge

Customer Service expert

Typing Speed: 70wpm

Licensed Bartender

Contact this candidate