Customer Service Management

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IDONGESIT ETIM

**** ******** *******,***.***,Houston,Texas,77077.832-***-**** *********@*****.***

KEY COMPETENCIES

.Financial Analysis .Client Management .Strategic Relationship Building

.Finacle Core Banking Solution .Client- Focused Sale Strategy .Account Management

EXPERIENCE

11/2013 – 08/2014 Home Depot.

1111 Fry Road,Katy,Texas,77449

Freight Associate. 1.Stocking merchandise onto shelves to remain in stock

2.Organizing the sales floor to create a pleasant and safe

Shopping environment for the customers.

3.Providing customer service when required by customers.

02/2014 to present Bank Of America

11288 Westheimer Road,Houston,Texas,77042

Full-Time Teller 1.Receives cash and checks for deposit,verify amounts and

examines checks for endorsement.

2.Cash checks and disbursed monies after verifying

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Signature,endorsements and member account balances.

3.Provides excellent member services and maintains

member satisfaction.

4.Orders daily supply of cash and counts incoming cash to

verify amount.

5.Employs security measures to ensure funds are not

Compromised.

10/2014 – 12/2014 Macy’s Memorial City

900 Memorial City Mall,Houston,Texas,77024

Receiving Associate 1.Complete all processing and receiving activities in

accordance with productivity standards timelines.

2.Responsible for customer carryout and special

delivery.

3.Participate in stockroom maintenance,organization and

housekeeping.

4.Regular,dependable attendance and punctuality.

01/2011 2013 Ecobank Nigeria Limited Calabar,Nigeria

Personal Banker 1.Resolved Client’s inquiries and problems pertaining to

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deposits and lending accounts.

2.Managed customer portfolio,serviced relationships

and sold a variety of financial products to increase

client base.

3.Identified financial needs for clients and made

recommendations on suitable products and services to

meet needs.

4.Processed loan applications and sold financial

products,opened accounts for clients.

05/2006 12/2010 Oceanicbank Plc. Calabar,Nigeria

Bank Teller/Lead Teller 1.Cashed checks and disbursed monies after verifying

Signature,endorsements and member account

balanaces.

2.Received cash and checks for deposit,verified

amounts examined checks for endorsement.

3.Ensured that clients are served promptly and teller

tills are balanced at the end of the day.

4.Performed administrative functions which included

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preparing cash management reports and assigning

daily task for tellers.

EDUCATION

01/2007 12/2009 AKWA IBOM STATE POLYTECHNIC Ikot Ekpene,Nigeria

HIGHER NATIONAL DIPLOMA

(H.N.D ACCOUNTING)

01/2000 07/2002 THE POLYTECHNIC Calabar,Nigeria

NATIONAL DIPLOMA

(O.N.D FINANCIAL STUDIES)

INTEREST Listening to Motivational speakers,tennis,Football.

SKILLS Reasoning ability,self starter,able to work independently and as

part of a team and good time management skills.

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Contact this candidate