Information Analyst

Joshua Testa

Phone: 702-***-**** Email: *********@*******.***

LinkedIn: http://www.linkedin.com/in/joshuatesta

Objective

My goal is to obtain an IT position to match my varied field, networking, and hardware experience.

Skills

Customer Support, System Troubleshooting (Hardware and Software), Windows OS (95 Windows 7), Macintosh OS, Microsoft Office 2000 to

2010, Workstation and Laptop Repair, Networking, Remote Tools, Interaction Intelligence VOIP, Linux, SQL Server, Analytics, Windows

Server (2003 and 2008), Salesforce

Work Experience

Your HealthCredit – Patient Financing

01/2013 – 08/2014

Salesforce Administrator

Job Detail:

• All levels of support for Salesforce users

• Customization of Salesforce based on user request

• Development of workflow and apex triggers for Salesforce

• Reports creation and publishing for Salesforce

• Import and Export of data in and out Salesforce

RDI Marketing – Inbound/Outbound Call Center

07/2011 – 01/2013

System Support Specialist

Job Detail:

• Supported 100+ Call Center representatives including analytical reporting

• First and second level VOIP support for Interaction Intelligence hardware and software

• SQL server support and maintenance

• All level hardware and software support in Windows environment

• All level Microsoft Dynamics CRM 4 support and maintenance

Priority Payroll/Compupay – Payroll Processing

07/2009 – 04/2010

Customer Support

Job Detail:

• Phone and field support for 100+ customers using bio metric time and attendance clocks

• Pull and format data at customer request for audits

• Testing of new clock applications for possible live environment use

• Provide developer with user concerns or suggestions

American Wagering – Race and Sports Book

04/2007 4/2009

IT Field Technician

Job Detail:

• Phone and onsite support for combined 300+ users including inbound calls and trouble tickets

• Sustain transmission of Sports Book Casino kiosk broadcasting for all major Nevada casinos.

• Maintain betting terminal hardware and software up time, replace parts, find time saving work arounds, train personnel on

systems

• Set up and break down of short term betting workstations

Client Development Services (CDS) – Inbound/Outbound Call Center

10/2004 06/2006

Information Analyst

Job Detail:

• Tier 1 support for 100+ customer service representatives in an active call center

• Maintain corporate website, extract and analyze data from FileMaker server database, coordinate support between corporate and

customer service representatives

• Manage IT department moves of workstations, networks, and telephony systems with little or no down time.

GE Consumer Finance – CareCredit Patient Financing

10/2003 06/2004

IT Support

Job Detail:

• Workstation and laptop support for company personnel

• Develop and generate reports via Microsoft Access

• Mine data from FDR and Surveyor for management review

H & R Block – Tax Returns

8/2001 8/2002

District Technical Support Specialist

Job Detail:

• Network setup and continuing maintenance from ground up throughout busy tax season, followed by break down of equipment

and preparation/installation of training systems after tax season ends.

Education

University of Phoenix, Las Vegas, NV

Status: Completion

Degree: Bachelor of Science in Information Technology with a focus on Information Security. My studies relate to project management,

networking and security.

Contact this candidate