Medical Assistant Customer Service

SHELBY P. SANCHEZ

**** ***** *** ******, *******, CA 94538

******************@*****.***

Customer service oriented California Certified Medical Assistant skilled with greeting patients, scheduling appointments, preparing patient charts and rooming patients. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of compassion and support in patient care. Skilled in tackling administrative and patient-oriented tasks in a fast-paced medical office.

Patient-focused care Venipuncture/blood draw expert Minor surgery assistance awareness Excellent problem solver Resourceful and reliable worker CPR/First Aid certified BAC screen/drug screen collecting Efficient and reliable team player Bilingual (Spanish)

PROFESSIONAL SUMMARY

SKILLS

Billing and collection procedures expert Patient referrals expert Familiar with commercial and private insurance carriers Understands insurance benefits Adept multi-tasker Office support (phones, faxing, filing) Excellent verbal communication Adaptable EPIC Super user WORK HISTORY Lead Medical Assistant, 06/2008 to 02/2015 Washington Township Medical Foundation – Fremont, CA

Performed monthly inventory and maintained office and medical supply counts. Performed vitals/glucose testing and assisted in administering injections and urinalysis. Routinely retracted patient throat cultures and prepared them for lab submission. Skillfully performed suture removals for patients of all ages. Took and recorded patients' temperature, pulse and blood pressure. Assisted doctors with Minor surgeries and non-invasive procedures. Collected blood, tissue and other laboratory specimens and prepared them for lab testing. Managed various general office duties such as answering multiple telephone lines, insurance verification forms, Copay/balance collection, check in/out patients and New Patient registration. Interpreted and communicated new or revised policies to staff. Routinely collaborated with department manager to correct problems and improve services. Supervised and managed the daily activities of a clinical team consisting of 2 physicians, and support staff. Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans. Obtained referral authorizations.

EDUCATION Certificate: Medical Assistant, 2008 Central County Occupational Center - San Jose, CA High School Diploma: 2008 Piedmont Hills High School - San Jose, CA

CERTIFICATIONS Heart Saver/AED Certification

C: 510-***-****

California Certified Medical Assistant - CCMA

Kelly Klug -Clinic Manager Washington Township Medical Foundation 510-***-**** **********@****.***

Amy Tun MD Washington Township Medical Foundation 510-***-**** *******@****.***

REFERENCES

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